Worst customer service. The aqua representative told me verbatim ""ignore their calls"" I don't think this is very positive advice to give when the other contractor is threatening that my credit will go down if I do not respond. There is no use talking with them, because they insist that their reading is correct! BRYN MAWR, Pa.--(BUSINESS WIRE)--Aqua America Inc. (NYSE: WTR) announced today its new company name, Essential Utilities, Inc. (“Essential”) that will take effect on Monday, Feb. 3. What a rip-off. Peoples is a natural gas provider serving approximately 740,000 homes and businesses in Western Pennsylvania, West Virginia and Kentucky. The second rep told me there was no supervisor available and I had no good reason for requesting one anyway!! More information will be available at www.essential.co. In addition to that their service is terrible. They claimed they sent one but bill that have said payment due date is August 3, 2015. Payment arrangements for past due balances to help low income customers clear up an account? I recently signed on with them as there is no other company in my area. I cannot understand why I have to pay for them to check their meter? Aqua America Inc. - Bryn Mawr, PA. 762 W. Lancaster Avenue Bryn Mawr , PA 19010. Business Profile. I refuse to take this type of treatment laying down. In 1882, the neighboring Bryn Mawr Water Company sank an artisan well in … All other marks contained herein are the property of their respective owners. This release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, which generally include words such as “believes,” “expects,” “intends,” “anticipates,” “estimates” and similar expressions. We are trapped! Multi Location Business Find locations. The company also has subsidiaries, including Aqua Pennsylvania and Aqua Texas, which owns more than 375 water and wastewater systems in Texas. Which allows monthly service fees. It is catching on quite well. “Water and natural gas are vital services that play an important role in sustaining and enhancing life. Essential Utilities (formerly known as Aqua America) is a utility company that has stakes in Pennsylvania, Ohio, North Carolina, Illinois, Texas, New Jersey, Indiana and Virginia The company provides drinking water and wastewater treatment infrastructure and services. This is over and above my usage cost and all the taxes. “The team has gone through an extensive exercise to explore our purpose and promise for our customers and communities, employees and shareholders, and Essential captured the essence of what we aim to be for our stakeholders,” Franklin said. Now, we have to wait for two working days, which lands Monday (so we get to wait over the weekend too) to hopefully get water. I HATE this company!!! Aqua America is a water and wastewater utility company that services approximately 3 million people within the US. Get directions, reviews and information for Aqua America in Bryn Mawr, PA. Aqua America. Join Ladders to find the latest Bryn Mawr Pa jobs in Aqua America, Inc. such as and get noticed by over 22,000 recruiters. They have been scheduled for the tests listed below each sample. Company also names presidents of gas and water utilities. Updated: 03/08/2014. They are just as rude and ignorant as the day representatives. Aqua America for the life of me i cannot figure out how i use145 gallons a water a day, i'm not home 5 out of 7 days , and i have no leaks Bryn Mawr Pennsylvania Print this Report Email this Report Visit www.AquaAmerica.com for more information and follow Aqua on social @MyAquaAmerica. Aqua America recently announced that its new company name, Essential Utilities Inc., will take effect on Monday, Feb. 3. When the water still wasn't turned on, we called. Now I pay $39 for 1 month and $15.00 is a customer fee. After reading our meter, Aqua America purposely used an estimated meter reading to hide the fact that there was a major underground water leak. Sewer bills seem exceptionally high as well, costing more than half of what our water bill is for four adults. In short, the Website doesn't work for customers and it seems that Aqua doesn't want it to work. Susan M. Francis of Ridley Park, $200: “Thank you for your good work! I called regarding Aqua coming out to investigate any leaks that are not obvious to me. The company also has subsidiaries, including Aqua Pennsylvania and Aqua Texas, which owns more than 375 water and wastewater systems in Texas. My average bill has been 800 gallons per month - yes, the usage seems outrageously low, but you have to understand that the number reflects only on a household of 1 with probably an occupancy of 1 week per month due to work. I have been able to strengthen my skills with my time management. Or they will threat to shut off your service. Just received 11 months of sewer bill at once due to their oversight. As if someone won't notice! Comments - Page 1 of 1 Page 8 of 15 pages The Company and Peoples are committed to continuing to provide exceptional service to their customers. Aqua America water company in a nutshell does not care about their customers ! Aqua customer service reps are horrible, have no respect for people and their situations. There are 11 companies that go by the name of Aqua America, Inc.. 29 salaries for 27 jobs at Aqua America in Bryn Mawr, PA. Salaries posted anonymously by Aqua America employees in Bryn Mawr, PA. While I usually say employees like this aren't good representations of their companies, I would have to say that of all I have learned of Aqua America, these types of disrespect are a perfect representation of Aqua America. Aqua America, Inc. I am in the process of organizing a petition for residents in my city to sign to request other options for service providers. Contact the Assistant to the VP she is very helpful and concerned about the company's customer's and their concerns. AQUA PA is one company that shoves bills, literally speaking, down customers' throat going by other reviews on this page. Actually i give them NO STARS. Aqua America is listed on the New York Stock Exchange under the ticker symbol WTR. We're stuck! The announcement comes after the Peoples acquisition received regulatory approval at the Pennsylvania Public Utility Commission’s January 16 meeting. As it turns out, no one else had to do this; just us. Something funny is going on here. Since the phone line is always busy and one is told to call back another time, it's almost impossible to find out when payments have posted. Also informed me that there was no decrease in my bill during the months nobody was home. They made a billing error which resulted in my water being shut off. WHY? They certainly have you over a barrel because you have no choice of companies to use. When we contacted them to get it started, they wouldn't work with us at all. One can only pray that they get a competent CEO who will implement changes so that the customer service representative representing their company can show the customers the respect they deserve. They were uncooperative and unsympathic to the fact that we couldn't get in touch with our builder. Aqua America Inc. As far as customer service, it seems like they just roll the dice and tell you whatever shows up, because no one tells you the same thing. Customer service representative would not give me her name even though I asked for it. Perhaps if does not accomplish getting a new service provider, it could make Aqua pay notice to their customers. Aqua America 762 W Lancaster Ave Bryn Mawr, PA Water & Sewage Companies Utility - MapQuest. Though Aqua America uses Holland's firm, DeBenedictis said that Holland has no direct involvement in any of these cases and is thus categorized as a related independent director. I called the next day nothing, they can't even verify if it was received or not. The representatives are not knowledgeable and the water quality sucks. This company deserves a - 25 stars ! I never received a shut off notice letter. Nobody home for an entire month, how does your bill double? Visit Website (877) 987-2782. The rates -- and the revenues to AQUA -- go up and the service goes down! Mailed check is required to avoid that charge: the stamp and the envelope is cheaper than the fee for using an online check or a credit card. Now I have to wait until Monday and they don't care because they water in their home. Because our builder didn't cancel their account for the water service to our residence, Aqua America would not allow us to switch it to our name. 762 W Lancaster Ave. Bryn MawrPA19010. The utilities provider can be reached via phone at 610-527-8000 or via email at investorrelations@aquaamerica.com. 762 Lancaster Avenue Avenue. As much as they charge, it will pay off to drill a well in just a few years anyway! Nowhere else to buy water. Write A Review. They do not response to any complain. For Aqua media relations, please contact the communications expert in your area. Director of Asset Management & Field Services at Aqua America. Aqua Pennsylvania, Inc. Chuck Hertz 762 Lancaster Avenue Bryn Mawr, PA 19010-3489 750 Royal Oaks Drive, Suite 100 Monrovia, California 91016-3629 Tel: (626) 386-1100 Fax: (626) 386-1101 1 800 566 LABS (1 800 566 5227) The Comments Report may be blank if there are no comments for this report. Any more than AQUA is going to respond. Rudest customer service rep I have ever dealt with. In other words, ""pay us in advance for what you haven't used yet plus what you have used."" External and Digital Communications Specialist. The services offered by the company include water and wastewater consultation, contract operations and management services to clients and municipal authorities. No way to pay online or by credit card without being charged a fee. Second, shouldn't you tell people this is a requirement with the application. On another note, anyone know a good well digger? Greater Boston. When the builder didn't pay our bill, Aqua America cut off our water service. Schedule your water bill payment here. I called the company, ahd said that the meter reading is correct, that there is probably a leak in my house - if there is, my house will be damaged - there is no leak! BRYN MAWR, Pa.--(BUSINESS WIRE)--Jan. 31, 2020-- The board of directors of Aqua America (NYSE: WTR) today declared a quarterly cash dividend of $0.2343 per share, payable on March 1, 2020 to all shareholders of record on Feb. 14, 2020. The 'on-call' guy was dismissive and said that I would need to call the office in the morning. Share it on your social network to get the word out! Aqua America Salaries trends. There's a set charge per month based on past usage PLUS the current monthly billed amount which is due. Aqua America is using their billing department to withhold meter readings from homeowners that would indicate a major water leak. As stewards of these services, we have a responsibility to protect the public and our employees through operational excellence and integrity in all we do.”. But the contractor keeps calling saying that I did not post payment. Aqua America, Inc. Bryn Mawr, PA. Aqua is the worst, most expensive water service ever. Courtesy of Aqua America Inc. With its acquisition of a Pennsylvania natural gas utility, Aqua America Inc. of Bryn Mawr says it will rename itself Essential Utilities Inc. in February 2020. Hi/Low, RealFeel®, precip, radar, & everything you need to be ready for the day, commute, and weekend! Clearly she doesn't respect the private contractors nor does she respect the customers who are calling in concern. Or a trip to a payment center with the wasted gas and the FEE for doing that! Readers are cautioned that such forward-looking statements are subject to a variety of risks and uncertainties that could cause the company’s actual results to differ materially from the statements contained in this release. Perhaps this can be a solution to those of you who are feeling trapped. Customer Care Administrator (Former Employee) - Bryn Mawr, PA - January 23, 2020 A typical day at work seems a bit robotic, however, I enjoy working with our valued customers. I loose respect for those companies that provides basic needs services to people, they play God with people lives. Ask for the cofrrect username and password to be sent to Email: nothing ever comes. Service is in PA. That's not a payment arrangement to help out low income customers get current. Too pricy and there is no place to complain - they mail you the bill and no matter whatever you just need to pay it. I told them that I am unemployed right now and I children in the home. unemployed for 18 months; have wife, 3 children and an 8 month old grandchild living with me; paid almost $200 last week to avoid water shutoff, got told yesterday I owe another $112 within 2 days or will have water shut off...said I was not eligible for hardship payment schedule because I work part time (to keep my house and buy food) and if they don't have the money by midnight the day Friday, the water gets shut off. Find information about retirement plans, insurance benefits, paid time off, reviews, and more. I was told that for me to have the meter checked to see if there is anything wrong with it - well, you guessed right, I have to pay for it. I called the emeregency answering service. We have talked to many, many people at Aqua America, and we have experienced belittlement, swearing, attitude, and multiple hang ups. I just got off the phone and the lady spoke to me like a child, I have never been more insulted by a company in my life. BRYN MAWR, Pa.-- (BUSINESS WIRE)--Aqua America Inc. (NYSE: WTR) announced today its new company name, Essential Utilities, Inc. (“Essential”) that … More paper and waste! The team has my full confidence and includes those who I most trust and rely on to deliver exceptional customer and employee experience and shareholder value,” Franklin said. Avoid Aqua America at all costs. Bryn Mawr, PA 19010. Now, Bucks County Water and Sewer is saying that I have to pay them $500, because that water went down the sewer. BRYN MAWR, Pa. – Aqua America Inc., (NYSE: WTR) (“Aqua”) a regulated water and wastewater utility, today announced it will acquire Peoples in an all-cash transaction that reflects an enterprise value of $4.275 billion, which includes the assumption of approximately $1.3 billion of debt. Now today is Friday my doctor office is closed, that disrespectful customer service representative told it's still not there, my doctor has to fax it again. Get the forecast for today, tonight & tomorrow's weather for Bryn Mawr, CA. Among the worst companies one has dealt with! That is, if one can get into one's account to find that out. Can't get an account balance and review of payments online either. First of all, I am not clear why we don't use Lake Michigan water. I wish I could rate Aqua America with negative stars. Water is a basic needs it's not fair that companies like Aqua water can overcharge people and get away with it and then asking for more money that people don't have. I have no leaks and have contacted the PUC. Unfortunately, I had to deal with their customer service representatives who are unprofessional, untrained and foul mouth. 762 W Lancaster Ave. Bryn Mawr, PA 19010 … I end up buying bottled water to drink because I can only use the house water for laundry, washing dishes and bathing. For more information regarding risks and uncertainties associated with The Company’s business, please refer to the Company’s annual, quarterly and other SEC filings. I don't appreciate having no options when it comes to my service provider. Of course there is only one water provider so we're stuck with Aqua and just have to pay the bill. If EVER another option becomes available I am ditching aqua like a used Kleenex. Sounds like a rip-off to me! I used to pay $35 for 3 months. Well from all the comments below, I am really looking forward to contacting customer service & most likely getting nowhere. Aqua America, Inc. employee benefits and perks data. Never got a chance to ask this question, as the customer service representative informed me rudely they any leaks are my problem and Aqua will NOT investigate. I live in Illinois. Utility Water Company. O: 610.645.1191 Search for water quality reports in your area. Find 5 listings related to Aqua America in Bryn Mawr on YP.com. The services offered by the company include water and wastewater consultation, contract operations and management services to clients and municipal authorities. Aqua customer service reps are DISGUSTING,RUDE,IGNORANT,and 100% UNPROFESSIONAL. What?!? It is unfortunate that in Delaware County and the surrounding area that this is the only water company available. She has our full confidence.”. They are well-prepared for these new assignments and we’re fortunate to have such strong and experienced executives to guide our utilities into this exciting phase of our combined companies’ history.”. What a joke! What a crock of crap! 2495 Boulevard Of The Generals, Norristown, PA. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. The brochure states that Home Service is not associated with AQUA. Customer service representatives are supposed to represent a company. Hmm very interesting, don't know how that works. For Peoples customer service, please contact 800.764.0111. That I have to prove that it didn't and until Aqua tells them different, I have to pay. Tell that to representative on the phone and the reaction is ""so what"" disinterest. Put in user name and password: get a rejection that these are wrong. When we finally got ahold of someone that seemed like they gave a darn, she asked us to send our application directly to her and she would get it turned on ""in a day or two."" Pennsylvania, and 100 % unprofessional can I possibly go from 800 gallons to 6, 900 in state! 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