Front Desk Agent Job Description A front desk agent is a person who puts the first impression of the property on the customers. Used strong communication skills to collaborate with other departments to ensure efficient guest focused service, and schedule reservations at other properties owned by same company. Provided excellent customer service, tourism information and completed end of shift reports. Demonstrated adeptness at managing customer concerns. Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Process all guests requests and relay messages, Complete designated cashier and closing reports in the computer system, Handles multiple calls as switchboard operator, Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, Perform other job duties assigned by the Supervisor, Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. Focused on cash-handling policies and procedures. Find out what is the best resume for you in our Ultimate Resume Format Guide. Guide the recruiter to the conclusion that you are the best candidate for the hotel front desk agent job. Verified reservations and received payments. Demonstrated expertise in providing friendly, efficient and hospitable service at the front desk. Home. Answer guest and staff phone calls and direct them to appropriate parties. Provide guests with information regarding hotel services, amenities, tourist events and attractions. Accommodated special requests whenever possible. Front Desk Agent job summary. Your skills list should include between six and eight bullet points. Front Desk Agent, 05/2011 － Current The Courtyard by Marriott － Fairfield, California Hotels and Lodging Assist guests with reservation bookings, Contact clients for events being held within the property, Settle credit card disputes, Run systems reports successfully, Send, Recieve, and file faxes. Hotel Front Desk Agent Resume Questions. Dealing with complaints and handling them. Customer service, addressing guests needs and concerns. Ensured that all wake up calls are handled promptly and properly. Check guests into and out of hotel rooms. Read through logs to determine day's events in order to best accommodate all guests. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. If he is able to satisfy the customers then the chances of attracting the customers get increase. All rights reserved. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Front Desk Agent Resume Writing Tips. Follow up on group reservation requests under Sales Manager's supervision. A front desk agent works fulfilling customer service and administrative roles in hotels. Recognized for ability to handle and resolve confrontational guest situations. Available any time for guests to deal with their problems and complaints. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. This way, you can position yourself in the best way to get hired. Front Desk Agent Resume Examples & Samples Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings) Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel Bank out at the end of the shift by following the blind drop procedures strictly. Resolved service-related problems in a timely manner. The most sought-after qualifications in a Front Desk Agent are communication skills, courtesy, organizational and administrative skills, attention to details and computer software familiarity. The front desk agent resume sample starts off with a three-statement summary of the candidate’s professional experience. Settle guest accounts upon completion of guest's stay, Hotel operation responsible for delivering all calls to appropriate destination, Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers, Responsible for assigning rooms and accommodating special requests whenever possible, Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation, Responsible for answering telephone, directing phone calls, and taking reservations, Fulfill any additional request the guest may have upon arrival, Settle any disputes in charges that the guest may have before or upon departure, Be able to effectively communicate with guest under high volume times of check in, Register arriving guests and assign rooms, Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests' complaints, Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, Welcoming guest upon arrival and providing information regarding availability, room types, and room rates, Assigning rooms pertinent to guests' needs and choice. Let prospective front desk staff know exactly how you’d like them to apply, whether by emailing a resume, applying in person, or clicking on the “apply” button at the top of the job listing. Front Office Agent Resume Examples & Samples Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction Obtains assigned bank and ensures accuracy of contracted monies Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards Download Front Desk Agent Job Description Resume pdf. Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. Maintained exemplary telephone etiquette. Handle & coordinate room assignments and pre-arrivals. Job Summary The Elk Neck Beach Resort is currently recruiting a hotel front desk agent for our reservations department. Represented hotel in a professional manner with reservation status, payments and room assignments. Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing. Maintain an inventory of vacancies, reservations and room assignments. Registered guests into hotel following established procedures, working in coordination with other employees or departments as required ensuring 100% guest satisfaction. Works well on a diverse team and possesses strong multi-tasking abilities. 1 vote Andy Kertzmann. Front Desk Agent Resume Sample 5.0. Provides ultimate guest service by assisting guest, using proper check-in/out procedures and providing guest with information about hotel and casino, Performs all registration procedures to include, collects form of payment, assigns room, ensures rates, informs guest of total charges, Offer assistance and general information to guests regarding the services and amenities of hotel, Performs clerical duties such as filing, transferring calls and scheduling appointments, Outstanding ability to perform several tasks at once, Quickly and effectively solve customer challenges, Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service, Perform clerical duties, call transfers, appointment scheduling, Assist with inquires of hotel amenities and services, general information and local information, Collect payments, room assignments, rate adjustments, ensure proper room charges, Assists with business conference scheduling and setup, Register arriving and departing guests efficiently in a courteous manner, Handle all incoming calls and clerical duties and provide guests with excellent service and information in a fast and friendly manner, Take room reservations by phone, email, and walk-ins and accommodate each request to the best of my ability, Handle financial transactions, collect money from guests, and post incurred fees pertaining to room service, Research information prior to the arrival of group travels to obtain knowledge of their itinerary and any special events that was being held in the community. Front Desk Agent Resume Sample. Download Front Desk Agent Job Description Resume doc. Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Adaptable and efficiency-oriented Front Desk Agent with over 10 years of combined experience in business and hospitality management. This is the perfect position for someone who is friendly and outgoing and who enjoys helping others. Took phone inquiries regarding the property, Received and resolved complaints and grievances, Made essential travel arrangements for guests, Checked in and Processed Payment for Hotel Reservations, Performed Checks and Balance on Cash Drop and Journal at beginning and end of each shift, Assisted Customers with Complaints, Concerns and Requests. Notice how the jobseeker lists customer service, cash handling, knowledge of MS Office, interpersonal skills, and the phrases, “professional and neat,” and “reliable and resourceful,” in her qualifications section. Answer telephones and take messages and handle guest mail. Reviewed account information and charges with guests during check-out. Inform guests of all available services and amenities. Trained staff and maintained standards in a high-turnover environment. Ensure every guest is satisfied, especially the high status Hilton honors members. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Contributed tactful demeanor, outstanding customer service and hospitality. Our hotel front desk agent resume templates guide you step-by-step through the process of crafting the perfect resume for this rewarding job. Reports on the new world of work, … Home. 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