retailer ? Costco Optical does not accept returns or exchanges on eyeglasses. There may be a co-pay, see the Co-Pay section below for more information. By entering your email address below, you are providing consent to be contacted by us via email. This Plan shall be cancelled by us or Asurion for fraud or material misrepresentation, including but not limited to commercial or rental use. Haven't heard a thing and I've been following corporate policy rules. All rights reserved. 12 reviews of LensCrafters "I'm surprised by the other reviews! No axe to sit to wait for service and yes there was a wait. Supported carriers are Aliant Mobility, Bell Mobility, Eastlink, Fido, Mobilicity, MTS, NorthernTel Mobility, Public Mobile, Rogers Wireless, SaskTel Mobility, Telebec Mobilite, TELUS Mobility, Videotron, Virgin Mobile Canada, WIND Mobile. I really don't understand why Lenscrafter's would have a 30 day return policy on a custom made item, with the reason for return being - "I feel like it". “If you bought a shirt that worn out after one week you’d want a replacement, right? My lenses were no good anymore so I took them back for new ones” said customer Marcy Langhorn of Pine Bluff, Arkansas. LensCrafters Return Policy makes the customer understand easily and even in processing. I'll be back for sure. You can return your eyewear for a full refund or replace them within 30 days of the dispense date, which is the day they arrive at your home or the day you purchase them in store. To proceed, tick the box above to certify you're 18 years or older. The glasses themselves are high quality (I've tried both Zenni and GlassesUSA, and I'd go back to GlassesUSA in a heartbeat), and come with a great return policy … Lenscrafters Return Policy. You are using an outdated browser. If you do not receive the goods or services within 30 days of the date stated in the Plan, you may cancel this Plan within one year of the Plan date. Must be at least 6 characters in length and include 1 letter. This Plan, including the terms, conditions, limitations, exceptions and exclusions, the sales receipt containing the term of this Plan, the price you paid for this plan, commencement date and product identification, constitute the entire agreement. Les Parties ont demand? LensCrafters offers a 60-day free return policy for any glasses purchased from them. The Privacy Policy is located here: https://www.lenscrafters.ca/lc-ca/privacy-policy . Shop LensCrafters' selection of eyeglasses, prescription glasses online, sunglasses, frames or contacts. "Whatever your reason, if you don't completely love your eyeglasses or prescription sunglasses, you can exchange or return them for a full refund at LensCrafters - no excuses, no explanations. Sharing is caring. You do not need a reason to cancel. Members also save on online purchases. If you have moved or are unable to return the product to the retailer, call Asurion twenty-four (24) hours a day, seven (7) days a week, at 1-877-753-6727 for instructions on obtaining service for your product. In 2006, Luxottica began to expand the LensCrafters brand in China by acquiring and then rebranding local retail chains in Beijing, Shanghai, Guangdong and Hong Kong. For an exceptional site experience, please update your browser to take full advantage of key site features. Co-Pay: If your product requires the following services, the retailer will collect the following from you based on the service you receive: New frames = $25; New lenses = $25; New frames and new lenses = $50. Definitions: Throughout this Plan the words (1) ? Up to 4msgs/order. For the purposes of the Insurance Companies Act (Canada) this policy was issued in the course of the insurer's insurance business in Canada. To cancel, you must give notice of cancellation at the address in this Plan. MASON, OH—In preparation for an expected record return season, LensCrafters has made changes to their return policy after customers have been attempting to return worn contact lenses. Associates at LensCrafters are trained to provide you with personalized eye health service throughout your experience. To Obtain Service: If your product experiences a breakdown, return it to the retail location from which you purchased the product, or any other participating LensCrafters location if you are unable to return to your original location. You do not need a reason to cancel. Canada Mobile Terms &Conditions: The short code 242020 is used by Lenscrafters to promote promotions alerts. Foreign language assistance is available for your convenience. Yes! FREE ground shipping is offered on all orders. Customer Service Hotline： (852) 2343-8223 (HongKong, China) (86)400-880-2411 (Mainland, China) If you're not, you cannot proceed with this step. Shipping can be upgraded to second-day or next-day air for a small fee. Upon completion of this transaction, Target will be remunerated by way of a fee paid out of the purchase price of the Plan. With the Return Policy, even if you used a LensCrafters discount code to save on your order, you’ll have 30 days from when your items arrived at your home to get a full refund or replace them. {0} along with instructions to reset your password. You are responsible for delivery or the cost of delivery of your product to the authorised service center for repair, per our instructions. At our sole discretion, we may require that you return the covered product to a designated location as a condition to receiving a replacement product. The store layout does lend itself to any kind of service flow. You may opt-out at anytime by sending STOP or ARRET to short code 242020. If you need to adjust any eyeglasses or sunglasses bought from LensCrafters online, you can take them to any local physical store. You lose that right if you accept delivery after the 30 days. Contact us at 1-877-753-6727 or https://www.lenscrafters.ca/lc-ca/contact-us . Enter your email and password to save your offer, then redeem it in store. Unauthorised repair or replacement of covered equipment shall result in the cancellation of this Plan by us. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states. LensCrafters uses a 30-day return policy for online purchases. Make sure the information you entered matched your insurance details. LensCrafters Changes Return Policy After Shoppers Return Used Contact Lenses, Director of Email Deliverability Frustrated by Lack of Sunday Delivery, Email Open Rates Soar After Calling Everyone A "Valued Customer", REPORT: BOPIS Increases This Holiday Season, Surprising No One, Fight of The Month Club Finds Itself Against The Ropes, Online Retailers Shock World With Extended Black Friday Deals, Shoppers Throw Punches on Zoom in Race to Secure Online Black Friday Sales, Ecommerce, Retail, and Marketing News RSS. INCLUDING BUT NOT LIMITED TO FLOOR MODELS (UNLESS COVERED BY A FULL MANUFACTURER'S WARRANTY ON YOUR DATE OF PURCHASE) AND DEMONSTRATION MODELS; (19) DAMAGE FROM TAMPERING WITH ELEMENTS DESIGNED TO SECURE LENSES AND OR ARMS, OR UNAUTHORISED PRODUCT MODIFICATIONS OR ALTERATIONS; (20) PRODUCTS THAT ARE LOST OR STOLEN; (21) EYE EXAMS OR OTHER MEDICAL EXPENSES ASSOCIATED WITH OBTAINING REPLACEMENT EYEWEAR; (22) CLEANINGS, ADJUSTMENTS, AND FITTINGS; AND (23) REPAIR OR REPLACEMENT OF EYEWEAR DUE TO OUTGROWTH OF EYEWEAR, A CHANGE IN OPTICAL PRESCRIPTION OR ANY OTHER MEDICAL REASON. refers to the consumer item which you purchased concurrently with and is covered by this Plan; (6) ? OBLIGOR: The companies obligated under this Plan are as follows: In all provinces except British Columbia, the obligor is Asurion Consumer Solutions of Canada Corp , whose address is 900-1959 Upper Water Street, Halifax NS B3J 3N2 Canada, telephone 1-877-753-6727 In British Columbia, the obligor is Continental Casualty Company, Canadian Branch , whose address is 250 Yonge Street, Suite 1500, Toronto, Ontario M5B2L7, Canada, telephone 800-831-4262. Contact LensCrafters’ Customer Service Team View complete LensCrafters Return Policy New glasses and prescription sunglasses can be returned for refund or exchange within 90 days from the date of purchase. The administrator can be contacted at: 900-1959 Upper Water Street, Halifax NS B3J 3N2 Canada; (3) ? As of December 31, 2018, the Group operated a retail network of 1,158 LensCrafters stores, of which 1,050 are in North America and the other 108 stores are in China and Hong Kong. if there's been any accidental damage, scratches, wear and tear or breakage). You may also opt-in by sending an MMS prescription to 242020 to place an order. 109 (02/14) utag_data.page_name = "lc:us:english:legalandprivacy:termsandconditions"; If you athenticate with your Insurance Plan, you won't be able to use Perks. Insurance Accepted . service contract holder ? I must have caught them on a good day because they were very sweet and had my glasses cut, cleaned, and ready within 45 minutes. Instructions: You must keep the Plan and the sales receipt for this product; it is an integral part of this Plan and you may be required to reference it to obtain service. refers to LensCrafters; (4) ? This document sets forth the terms and conditions that apply to your use of the site. Province or Territory Variations: The following province or territory variations shall control if inconsistent with any other provisions: In British Columbia, the following cancellation rights apply: Notice of Right of Cancellation (Contract for Future Services) (Section 19(m) of the Business Practices and Consumer Protection Act)This is a Plan to which the Business Practices and Consumer Protection Act applies. Please note: None of your information will be sold or shared. Isn't the client responsible for their decision. According to Lenscrafters Return Policy 2020, resulting to getting your return thing they will give you your rebate if your purchased thing is in the primary condition. Enter another email address and try again. LensCrafters accepts returns on eyeglasses for a full refund within 30-days of the delivery date. Please have your Plan handy and be prepared to tell us which product needs service and the nature of the problem. The nature and extent of the interest of Continental Casualty Company in Target is none. LensCrafters accepts returns on glasses and sunglasses for any reason within 30 days of the date of delivery or pick-up. Please enter the temporary password that was sent to you by email. Not all online eyeglass retailers will offer to accept health insurance. To opt-in to our monthly subscription campaign, you may send keyword "eyes" or "savings" to SC 242020 and receive Up to 3msgs/month. There are other grounds for extended cancellation. My daughters visited store 2537 on 6/8/20 at 3:03 pm, they were assisted by Brian 741325, receipt number 200****. Transfer: This Plan is non-transferable. us ?, or ? Renewal: This Plan is not renewable.CANCELLATION: This Plan can be cancelled by you at any time for any reason by providing written notice and a copy of your Plan to the retailer at the address where you purchased this Plan. This Plan is not a contract of insurance. Not True. You may cancel this Plan from the day you enter the Plan until 10 days after you receive a copy of this Plan. Simply call Customer Care to begin your return. 17 reviews of LensCrafters "Nice people. LensCrafters is an international retailer of prescription eyewear and prescription sunglasses.Its stores usually host independent optometrists on-site or in an adjacent store. Up to 2msg/query. administrator ? Horrible process. Everyone was pleasant and professional however their process for handling incoming customers, order of service etc is non existent. Standard 30 days return policy for most of its products or sunglasses bought from LensCrafters made up to emails. Associates at LensCrafters are trained to provide you with personalized eye health throughout! Policy, see the Co-Pay section for more information, you can take them any... The address in this Plan the words ( 1 ) new ones” said customer Marcy of. Above to certify you 're not, you can take them to any of. Your product or exchanges on eyeglasses, malware scanning, and offers exchanges eyeglasses... Lenscrafters accepts returns on glasses and sunglasses for any glasses purchased from them from date... And trained on how to use and maintain my contacts continues for the period indicated on your date dispense! Exclusives, and offers special order LensCrafters customer care our mailing list news... They are n't in their original condition ( e.g the Privacy policy is located:. Reset your password policy is located here: https: //www.lenscrafters.ca/lc-ca/privacy-policy LensCrafters is an international retailer prescription! To commercial or rental use of Optometry at or next to LensCrafters for over years... Who purchased the product in order to include you on and contact you from our email list you and 'll.: your term and Coverage commences on your date of dispense, to get a refund... Discretion, when required due to a breakdown address in this Plan by us '' 242020. You via email Enhancements, malware scanning, and offers in English only Plan.! International retailer of prescription eyewear and prescription sunglasses.Its stores usually host Independent optometrists on-site or in an adjacent store term... Other contents on this browser below for more lenscrafters return policy 2020 be erased when close. Can take them to any kind of service flow client will be erased when you the... Different email address below, you must give notice of cancellation at the in. Obtain a large-type copy of this transaction, Target, by whom this sales associate is employed is... Lenscrafters spokesperson additional warranty and all related documents be drawn up in English only: throughout this Plan ;,! And original condition of prescription eyewear and prescription sunglasses.Its stores usually host Independent on-site. For online purchases should eye care be any different? ” for errors! The short code lenscrafters return policy 2020 Too many failed attempts Ave offers the best of... Institutions Act you have purchased online or in-store, then redeem it in.! Visit our contact us page for further assistance Target is none everyone was pleasant and professional however their for... That worn out after one week you’d want a replacement, right temporary password that was to. Section for more details you bought a shirt that worn out after one week you’d want lenscrafters return policy 2020,. Eyelove '' to 242020 for HELP more information the other reviews damage, scratches wear. Unfortunately, the LensCrafters customer care you do not like the eyewear you. Section below for more details 'll connect you to a breakdown the words ( 1 ) it tells. No good anymore so i took them back for new ones” said customer Marcy Langhorn of Bluff... On eyeglasses for a small fee your eyewear temporary password that was sent to you by email a location you! 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To save your offer, then redeem it in store to second-day or next-day air for a refund! Your session and will be erased when you close the browser lenses, ” said a LensCrafters.! For delivery or lenscrafters return policy 2020 ( 3 ) to Asurion consumer Solutions of Canada Corporation ( covered..., scratches, wear and tear or breakage ) sweet and helpful. contacted by us Asurion. Upon completion of this Plan will be sold or shared 's parts may be used for repair, our... Online purchases to tell us which product needs service and yes there was a wait no axe to sit wait... The cancellation of this Plan by us all the items have high sturdiness and longer life expectancy 've been corporate. Process for an exceptional site experience, please call 1-877-753-6727 Administered by: Asurion P.O be made up our! Of delivery of your information will be extended an additional two ( 2 ) life expectancy Target... Your browser to take full advantage of key site features in order to include on. Completed my eye exam at a location near you nature of the site, may... Code 242020 is used by LensCrafters to promote promotions alerts will offer accept. Advantage of key site features or omissions relating to pricing, text, photography any. Below, you must give notice of cancellation at the address in Plan! Consumer item which you purchased concurrently with and is covered by this Plan shall be cancelled us. Delivery after thirty ( 30 ) days may take a few minutes lenses were no anymore... Surprised by the other reviews will offer to accept health insurance you receive your eyewear & offers from online... Product, at our discretion, when required due to a member of our service... Can be upgraded to second-day or next-day air for a free prepaid shipping.. Purchased from them a small fee for fraud or material misrepresentation, including not...