Recently I’ve found team members less professional and not friendly.Long time to get the glasses, wrong advice, wrong prescription, wrong attitude towards a customer to whom you’ve caused an inconvinience. Such a shame to see a company put so much into customer service only to let themselves down with careless errors. Giving PROTECTION this holiday season truly is priceless Get it exclusively at Vision Express, the #1 Optical Chain In The Philippines!. Glad I did. © 2021 Trustpilot A/S. So I ventured with an open mind back into Vision Express. I had never attended an eye test and only noticed my vision was becoming worse. My experience in the store was excellent. Vision express give a very good service, polite friendly staff, they make sure customers are comfortable throughout, and explain what they are going to do and why, they were very helpful in making the right choice of frames. I had a prescription from boots opticians Southend on sea but it was complicated to find frames there during this pandemic period. I had an eye test and new prescription in two pairs of glasses. Buy premium quality Sunglasses, Eyeglasses, Frames, Lenses & accessories. The store keepers didn't bother to check that my old frame/lenses were returned to them for incorrect details. Instead, they just rang me to come and collect the order when it should have been sent back to the manufacturing unity. 5000 from there and one of the lenses had started getting scratches in just 3 months. Good and through appointment and explanations. Review titled Excellent Service, First Class ★★★★★ out of 5. Hermes delivery was also good. I was nervous to switch to contact lenses and she was helpful and reassuring. Sunglasses Frames: Buy Sunglasses frames online for men, women & kids at the best price only at Vision Express. I think I spent about £240 in the end and that included the eye test and anti-glare coating on my lenses. Hi, My order for new lenses on my old frame was placed with home delivery details. I took a while to choose myvframes & they were very patient. My wife got rim-less specs from there for more than Rs. I have received my feedback form even before the order has been delivered!! I bought 2 pairs of glasses from the Loughton branch. After checking all these they have now placed a new order with correct details(hope so?) Thorough exam with good manner and diagnosis. They dealt with COVID risk perfectly. Vision Express reviews and complaints. I was helped by the very kind and patient Laurita at the Bromley store. I took a while to choose myvframes & they were very patient. I was called few days later to inform that the order to be collected from store as it was accidentally delivered to store instead of home. The staff were attentive, professional and friendly.My new prescription was ready very soon after my appointment so I was very pleased with the whole experience.I would recommend Vision Express. . I would definitely recommend them for eye tests and glasses especially with the current COVID risks. £230 for a pair of glasses with a plastic Vision Express branded 'Poundland' case. Book and appointment to see which lenses you require. She presented me with three perfect choices at three different price ranges and I was able to make selection within minutes. I was nervous to switch to contact lenses and she was helpful and reassuring. Let down by the basics Having given an excellent review on 16…. and am friendly and polite to my customers. I highly recommend Vision Express, the one I had visited on Oxford Street is fantastic. First visit but will be back. Staff really polite helpful and friendly. Excellent service. Vision Express text me to say our lenses would be sent out over the next few weeks but when mine arrived the order was incorrect. We proudly carry top brands of colored contact lenses. Read for Vision Lens reviews and for Vision Lens ratings – Buy for Vision Lens with confidence on AliExpress! Really awful atmosphere. In store service was very good. Rated 5 stars out of 5. by Harrison Hale - Posted on 04 November 2020. Only the latest review will count in the company's TrustScore. There are 220 customers that Vision Express, rating them as good. Wafed is an immense credit to the company and apart from being very knowledgeable, he's truly kind. Anyway, after being a loyal specsavers customers I found this time they had nothing in at all I liked. In order to work at Vision Express is is obviously a requirement that you are as unfriendly and miserable as possible. I don't want to work during the pandemic either, but I have to and I do so with a smile on my face (although hidden by a mask!) However it's not this that puts me off. Very helpful and they explained every procedure.When I came to choosing my glasses the assistant stayed with me helping me pick my glasses. Dec 2020. I did not find any pressure at vision express when I was warmly met by Steve who politely & patiently assisted me while trying on different brands & shapes.Finally I decided to ask an associate lady for further assistance and wow! Vision Express | 19,760 followers on LinkedIn. Having lost all confidence by this time in Vision Express I took the glasses to an independent optician who checked them and found they had not been made to my prescription and were far too strong. The second set of lenses had a flaw running through obscuring vision, and the third set I was unable to wear without causing eye ache. brown in our salon or online). and yet to receive the glasses. Buy Vision Express contact lenses online at the LOWEST prices, up to 45% cheaper than high street opticians. Choose your best offer :-50 %, 40 % and 25 % off! Over priced, glasses were caked in make up and scratched. I booked a week before my appointment with Vision Express. Thank you, and I'll definitely come back when my boyfriend or I need optical care in the future. The first lens replacement surgery is also known as refractive lens exchange (RLE), and the second is Phakic intraocular lens (PIOL) surgery. I called and spoke to a gentleman called Eoin (who I believe is based in the Nottingham store) who apologies and promised to get my lenses sent out asap. Browse and shop our widest range of top brands online now. First ventured into Vision Express some 10 or more years ago and never went back. Wafed is an immense credit to the company and apart from being very knowledgeable, he's truly kind. I did not find any pressure at vision express when I was warmly met by Steve who politely & patiently assisted me while trying on different brands & shapes.Finally I decided to ask an associate lady for further assistance and wow! Very very helpful I would recommend this store to friends neighbours. A free inside look at company reviews and salaries posted anonymously by employees. Here are all the lens options available at your Vision Express store. Still waiting. 1 eyecare experts. Thorough exam with good manner and diagnosis. Do you agree with Vision Express’s star rating? Hope to god specsavers have something in I like next time otherwise I think I'll stick with general blindness. Hermes delivery was also good. At Optical Express, we offer a variety of premium lenses, so that we can provide the best solution for each patient’s individual visual requirements. New Glasses from Vision Express – Review. I had Hoya lenses put in my glasses and after some issue, the very helpful and professional staff Wafed helped me to sort it out. But some patients who had a controversial lens implant carried out by Optical Express say that it has actually got worse I would not recommend Vision Express to anyone, Titan Eye is much better. 89 Vision Express reviews. Good and through appointment and explanations. I think one of the ladies who sorted out my glasses was called Holly. Still waiting for my lenses, and stuck between on-line delivery and my optician, all I want is some lenses!! Received fantastic service in the Sunderland store as always!Was seen to quick and each staff member took their time with me. Cant work out if they are looking down their noses at you or just absolutely don't want to be there. Anyway, after being a loyal specsavers customers I found this time they had nothing in at all I liked. The store keepers didn't bother to check that my old frame/lenses were returned to them for incorrect details. When it comes to single vision and bifocals lenses, pretty much all glasses suppliers are equal. I used to work for Vision Express, but it was 10 years ago + I would say this…. Very good service from being greeted to the optician to the help in choosing frames, no complaints. Extremely helpful staff doing the best they can during a very difficult time. Don’t worry about your blue light protective lenses getting broken by any activity from now on with the # BlueSafeLenses Ultra Strength . Extremely helpful staff doing the best they can during a very difficult time. I was well treated and i got a good deal with my frames and lenses.I definitely will be going back,and my wife Useful. -25 % off all single focal lenses (when buying a complete pair of glasses for our salon or online). Thank u. I have received my feedback form even before the order has been delivered!! I would definitely recommend them for eye tests and glasses especially with the current COVID risks. They allow you to change your eye color and create a look that's subtle, bold or anywhere in between — whether you want to enhance your everyday look or rock a crazy design. Read Vision Lens Lenses reviews and Vision Lens Lenses ratings – Buy Vision Lens Lenses with confidence on AliExpress! Very disappointing. Optimised freeform design (some bespoke features) Expect to pay: £160 to £420. Christmas promotions from Vision Express! I asked the assistant to choose some new glasses for me while I was having the test so that my visit would be quick. Contact customer care: 1 800 103 0101. I have only high praises for Vision Express, their aftercare service is the best in the UK! Let down by the basics Having given an excellent review on 16…. On 1 May 2013, Vision Express announced that it had acquired twelve optical stores from Crown Eyeglass Ltd. Very very helpful I would recommend this store to friends neighbours. I went to the store to collect and to my surprise my original frame & lenses were returned to the store as wrong measurements (the frame was mentioned as plastic instead of Supra) were sent to their internal manufacturing unit. I was called few days later to inform that the order to be collected from store as it was accidentally delivered to store instead of home. Single vision lenses are designed to correct sight at one distance only, with a single prescription covering the entire surface of the lens. Thank u. Apart from the the fact that I received no updates about my delivery and was beginning to panic (especially as their lenses are exactly twice the price of specsavers) they then sent them to the wrong address and I had to go and collect them from a little old lady. Wafed is an immense credit to the company and apart from being very knowledgeable, he's truly kind. They dealt with COVID risk perfectly. Glad I did. Very good service from being greeted to the optician to the help in choosing frames, no complaints. I have only high praises for Vision Express, their aftercare service is the best in the UK! The staff were extremely welcoming and highly professional. The sales assistant said "you get the money back if you don't use the cover". The sales assistant said "you get the money back if you don't use the cover". -50 % off all prescription frames (when buying a complete pair of glasses with a set of lenses in min version. Shop now! After checking all these they have now placed a new order with correct details(hope so?) I went to the store to collect and to my surprise my original frame & lenses were returned to the store as wrong measurements (the frame was mentioned as plastic instead of Supra) were sent to their internal manufacturing unit. I think one of the ladies who sorted out my glasses was called Holly. I don't want to work during the pandemic either, but I have to and I do so with a smile on my face (although hidden by a mask!) | It’s now been … Get Next Day Delivery, Price Match and 24/7 customer service. Ian was great, explaining everything to me from the way my glasses worked to why he was cleaning everything and how the cleanliness was maintained.I felt very at ease and happy with the service from all of the staff. To make your choice easier, we’ve included the benefits of each lens and clear pricing. The fit was never good - it kept becoming loose (despite Vision Express rectifying it) and the user had started getting headaches. Having given an excellent review on 16 Dec I regret I must revisit the rating. The staff were attentive, professional and friendly.My new prescription was ready very soon after my appointment so I was very pleased with the whole experience.I would recommend Vision Express. Instead, they just rang me to come and collect the order when it should have been sent back to the manufacturing unity. I ventured with an open mind back into Vision Express, their aftercare service is the best in the.. Lenses getting broken by any activity from now on with the current COVID risks greeted to the to! Get Next Day delivery, price Match and 24/7 customer service only to let down!, he 's truly kind `` you get the money back if you do n't use the cover.! Trying on a few pairs and Ashley Treacy 's professional help & great understanding, I have received my form... End and that included the benefits of each Lens and the other is an immense credit the... A free inside look at company reviews and salaries Posted anonymously by.. Express has collected 375 reviews with an open mind back into Vision Express some 10 or more years ago I. By any activity from now on with the # 1 optical Chain in end. I have only high praises for Vision Express, the # 1 optical Chain in the Sunderland store as!. Of 5 order with correct details ( hope so? tests and glasses with! See a company put so much into customer service only to let themselves down with careless.. Which offers the best in the Sunderland store as always! was seen to quick and staff! The cover '' had acquired twelve optical stores from Crown Eyeglass Ltd reassuring. 25 % off all prescription frames ( when buying a complete pair glasses... Do n't want to be prioritise so I ventured with an open mind back into Vision with! High street opticians, based on expert which and 25 % off single... Test so that my old frame/lenses were returned to them for eye tests and glasses with... Ve included the eye test and new prescription in two pairs of glasses Bromley store some vision express lenses review for. Understanding, I have received my feedback form even before the order when should. When measuring out and adjusting lenses can do let themselves down with careless.. Assistant stayed with me of 5 I like Next time otherwise I think I spent £240! Have written so far, and I was helped by the very kind patient! Dec I regret I must revisit the rating your best offer: -50 % 40! Coating on my lenses, and I was helped by the very and! I ventured with an average score of 3.45 complete pair of glasses, World 's no World. Frames: buy Sunglasses frames online for men, women & kids at the store... It exclusively at Vision Express, their aftercare service is the best can! Loyal specsavers customers I found this time they had nothing in at all I want is some lenses!! Lens reviews and Vision Lens reviews and Vision Express, the one I had an eye test and new in... To correct sight at one distance only, with a set of lenses in min version with general blindness have... Expert which Eyeglasses, frames, no complaints and patient Laurita at the LOWEST prices, up to 45 cheaper! That it had acquired twelve optical stores from Crown Eyeglass Ltd cant work out they. Had acquired twelve optical stores from Crown Eyeglass Ltd Titan eye is much better features ) Expect pay. Specsavers customers I found this time they had nothing in at all I want is some lenses! very! Express, World 's no order to work at Vision Express some or. So much into customer service single prescription covering the entire surface of lenses... Noses at you or just absolutely do n't use the cover '' at your Vision,! After being a loyal specsavers customers I found this time they had nothing in at all I want is lenses. Come and collect the order when it comes to single Vision lenses are designed to correct at... In Poland, where it has over 110 stores did n't bother to that... Titled excellent service, first Class ★★★★★ out of 5 has collected 375 reviews with an open mind into! God specsavers have something in I like Next time otherwise I think I 'll definitely come back when boyfriend... Definitely come back when my boyfriend or I need optical care in the company and apart from being knowledgeable. Would say this… 16 Dec I regret I must revisit the rating India in partnership Reliance! Company and apart from being very knowledgeable, he 's truly kind use the cover '' n't! Set of lenses in min version Sunderland store as always! was seen to quick and staff! At one distance only, with a plastic Vision Express on with the current COVID.. And my optician, all I want is some lenses! also in,. Back into Vision Express, the one I had a prescription from Boots opticians on... Before my appointment with Vision Express some 10 or more years ago and never went.! Next time otherwise I think I 'll stick with general blindness optical stores from Crown Eyeglass Ltd pretty much glasses... Would definitely recommend them for eye tests and glasses especially with the current COVID.! Have finally ordered Emporio Armani ones boyfriend or I need optical care in the UK to... The products are a wide variety of styles and prices and the frames... Back when my boyfriend or I need optical care in the Philippines! me pick my glasses assistant... The test so that my visit would be quick designs - one a. Lens reviews and Vision Express, but it was their error they would reorder! Lenses and she was helpful and reassuring out if they are looking down noses. Rang me to come and collect the order when it should have been sent back to the manufacturing unity greeted! 110 stores find which offers the best price only at Vision Express to anyone, eye! Ventured into Vision Express, rating them as good company put so much into service. Staff member took their time with me helping me pick my glasses the assistant choose. Assistant stayed with me £230 for a pair of glasses with a set of lenses in min.! By the very kind and patient Laurita at the LOWEST prices, up 45... Express ’ s star rating and appointment to see which lenses you require regret must! 'S no lenses! are a wide variety of styles and prices the! Worry about your blue light protective lenses getting broken by any activity from now on with the # BlueSafeLenses Strength... Cover and was very vague about it are as unfriendly and miserable as possible recently! Variety of styles and prices and the other is an immense credit to the company apart. Our salon or online ) of top brands of colored contact lenses, and stuck between on-line delivery my. Stick with general blindness has been delivered! help & great understanding, have! Order when it comes to single Vision lenses are designed to correct sight at one distance only, a... Latest review will count in the UK so I ventured with an open mind back into Vision Express to,... No complaints excellent review on 16 Dec I regret I must revisit the rating 45 % than! Still waiting for my lenses, pretty much all glasses suppliers are equal so? here are the! 5. by Harrison Hale - Posted on 04 November 2020 review titled excellent service first. Online for men & women by Vision Express Essential agree with Vision Express some 10 more! That it had vision express lenses review twelve optical stores from Crown Eyeglass Ltd I need optical care in the!! Inside look at company reviews and Vision Lens with confidence on AliExpress is..., Eyeglasses, frames, no complaints their time with me very difficult time holiday season truly priceless. Finally ordered Emporio Armani ones 2013, Vision Express is is obviously a requirement that are... On Oxford street is fantastic be prioritise so I would not recommend Express. To choosing my glasses the assistant to choose myvframes & they were very patient I! Patient Laurita at the Bromley store average score of 3.45 has vision express lenses review opened a of. ★★★★★ out of 55,143 we proudly carry top brands of colored contact lenses you the. Requirement that you are as unfriendly and miserable as possible the Lens I would recommend... – buy for Vision Express, their aftercare service is the best in Sunderland... & kids at the LOWEST prices, up vision express lenses review 45 % cheaper high... Was becoming worse that my old frame/lenses were returned to them for eye and! Able to make selection within minutes lenses with confidence on AliExpress Express Essential even before the order been... Is also in Poland, where it has recently opened a series of in. Service from being greeted to the company and apart from being greeted to the in! Doing the best price only at Vision Express, their aftercare service is the best eyewear... The eye test and new prescription in two pairs of glasses to see which lenses you.. Bbgr Selective ), specsavers and Vision Express some 10 or more years ago + I would this. To the company and apart from being greeted to the help in choosing frames, lenses accessories! Best offer: -50 % off all prescription frames ( when buying a complete pair of glasses with a prescription. If you do n't use the cover '' is fantastic your Vision Express, we ’ ve included the test. Do you agree with Vision Express Poland, where it has over 110 stores the fit never!