HSBC Bank owns this credit card and they aren't willing to work with you at all. They said we could choose a different ring in exchange. So we went in and mentioned that we were not happy with this. I would suggest staying away from this card unless you can PIF by the time financing is done if thats what you want to do. Send items back and was returned on 01/07/21. We stand behind every diamond that goes into every piece of our jewelry, ensuring that it lives up to the standards we have upheld since 1915. Bought 1ct ring and nose stud. The staff member hung up on me 3 times in a row! the matter was taken care of after arguing back and forth. Helzberg Diamonds is a reputable company with multiple stores across America and have a vast retail presence when it comes to the jewelry market. The diamonds, and the jewelry itself are overpriced. My husband ask the representative " what if it was not my son the credit was given to how would I obtain another persons account, would you not investigate and find out what happened" Aaron the representative said sorry but when you have the appropriate information call back and I will help you. Read more. My husband went into the store & spoke to Susan about even taking the diamonds out of the faulty ring & having them placed into a new, more durable, setting. As of May 1, 2020, terms provided for New Accounts: Minimum interest charge of $2 per Credit Plan in any billing period in which interest is due. Learn more about the Store Systems Help Desk Technician position available at Helzberg Diamonds. I purchased wedding ring in June 2016 with agreement to pay off in less than 12 months or with 5% interest rate if paid in full within 24 months. Many minutes and other workers later they found it. As an Organization it is very important that everyone who works for Helzberg or any other organization learn what the Mission, Vision and Values of the Organization are so they may treat all their customers with respect, and so that the customer feels that they matter as consumers of the products being sold. We were never told that this ring would wear off within a few days (got it Friday, it was completely rose gold by Monday night) and my husband was careful when wearing it. 327 Helzberg Diamonds reviews. Helzberg Diamonds has been selling quality jewelry for over a century. 17 reviews of Helzberg Diamonds "I had my solitare's stone upgraded and wedding band and solitare band sautered here recently. 5 Reviews (405) 843-6020 Website. Read the latest reviews for Helzberg Diamonds in Sioux Falls, SD on WeddingWire. Selection was poor compared to a bigger retailer. Business Details. Currently owned by Berkshire Hathaway 3. Approx value $3500. A free inside look at company reviews and salaries posted anonymously by employees. Its E-commerce website is helzberg.com 4. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Still waiting for written correspondence from Capital One. When we looked it up, the number matched a ring with a hammered look, and ours did not have hammering at all. One diamond was 0.963ct I VS2 in a white gold solitaire setting which cost $11.498 including taxes, and 1.034ct G SI1 in an 18ct white gold channel setting for $16.425. Helzberg Diamonds 10K Gold 1/7 cttw Diamond (I-J Color, I2-I3 Clarity) Band, Size 7. They owe me a credit of $1423.98 plus tax. I am really disappointed with the entire transaction. Contact us. I decided that I was going to go get my girlfriend an engagement ring. 6 reviews of Helzberg Diamonds "Employees were very friendly but pushy when it came to sales. They gave us an item number to look it up online. Then he transferred me to Antonio who was very rude, as my husband and I tried to explain the situation Antonio too was trying to tell us that he could not help and that we needed my sons account number. Helzberg Diamonds Shops Customer Service Contacts +1 800 435 … We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. We love how it looks online! I didn't receive that call from them on Tuesday. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Helzberg Diamonds Shops Customer Service. The next day I got a call saying we can REALLY pick up our ring this time, and either get a $200 gift card or get $200 back. 395 reviews from Helzberg Diamonds employees about Helzberg Diamonds culture, salaries, benefits, work-life balance, management, job security, and more. If it fell down, I'd be to blame. HOWEVER, Helzberg's brilliant store manager decided to charge my debit card twice more for the ring!!! The... My complaint is in regard to gender discrimination of customers. I got the ring altered in January and received it back February 13th, 2015. They “hope” it will come in soon, and it “should” be back soon. Your review should reflect your experience with the business within the last twelve months. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Helzberg Diamonds Shops Customer Service. The staff has always been great and I love the selection. But in real life, it looks different than the picture - it was dark grey/almost black on the edges instead of silver. Almost 100 years experience allows Helzberg Diamonds to position itself as a leading and pioneer diamond jewelry store in the U.S. A free inside look at Helzberg Diamonds offices and culture posted anonymously by employees. Verified customer ... as a co-worker 30 years in jewelry and now I know how every customer feels when we do not properly take care of a problem to the best of our ability. File a complaint and get it resolved. 338 Reviews. The first time we ordered from Helzberg at the jewelry store in Sioux Falls, SD, we ordered this ring: http://www.helzberg.com/product/mens+band+2023881.do?sortby=ourPicks. Map Location. My husband dropped off the ring to be fixed on 7/25/14 & it will not be back until 8/11/14. Check out our associates showing off their game winning end zone dance as part of a challenge by fellow Kansas City based company GEHA Health. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Purchased a ring that continually has loose diamonds or diamonds that fall out & that is called "normal wear & tear" to Helzberg. At Helzberg Diamonds the eCommerce Technical Business Analyst acts as a business and technical lead for various elements of the eCommerce business at Helzberg. Review: We bought our rings through Helzberg Diamonds. You suck. It’s quick, effective and absolutely free! First, sales had grown from $10m in 1974 to $53m in 1984 to $282m in 1994. We just wanted to get an idea of what we wanted in a bridal set. Customer Reviews are not used in the calculation of BBB Rating. My husband & I feel as if since Helzberg has already received our money, they are now no longer willing to help except to temporarily fix a problem that will never be solved because this ring is either a faulty ring or not made to be my finger size (5 & 1/4). BBB Business Profiles generally cover a three-year reporting period. They take your money for a lifetime warranty, and then when you use it, it can take up to two months to get your piece of jewelry back. I am so done with it. Its almost four weeks now. AND never deal with Eboni (the store manager) because she is the reason for this nonsense. We did purchase the warranty package for the ring, so since the date of purchase the ring has been inspected every 6 months as required by Helzberg. I told them that I felt the earring was faulty since I have had cheap costume earrings for thirty years that have been worn hundreds of time and have never had a post break off while taking off the earrings. After the due date for them to return passed, a full four weeks, I called the store to inquire. So we went to pick up the ring and again they really struggled with finding our ring. Helzberg Diamonds Review – Features’ Details Diamond Variety. I have seen the entire staff change and have remarried once sine I started shopping with them. Find a location . So lousy sales management. The successful candidate will be responsible for managing the strategy and execution of key portions of the customer experience including on-site search, product recommendations, product reviews, user generated content, and more. About Helzberg Diamonds. Warren Buffett does things completely differently to most people engaged in M&A. Spoke with collection agency 3 times and was given 8 months to pay off original "loan" with Helzberg/Capital One (with higher interest rate of course). If I built a house, I'd have to stand behind it. L Lapezo. At this point, I do not trust Helzberg to repair any of my jewelry and will have to find another jeweler to properly fix my ring. Helzberg Diamonds allow you to shop by shape includes round, oval, cushion, princess, pear, emerald, and asscher. A Helzberg Diamonds shop in Arlington, VA. citizens watch *** ******* $199.99 As a matter of policy, BBB does not endorse any product, service or business. —2 days ago Hot 50 Helzberg Diamonds Promo Codes are only valid for a limited time only! All rights reserved. So we chose this ring in exchange: http://www.helzberg.com/product/gold+men%27s+band+1988005.do?sortby=ourPicks. 'D be to blame the box never worn let the business know that you contacted bbb for a payment he! The fourth wearing of the transaction close comments & has been selling quality jewelry for a! Service policies!!!!!!!!!!!!!!!!!!... Customers with businesses around the world and help them resolve issues and be heard day. independent complaint resolution that. Weekend of normal wear once more Cardholders: see your credit card agreement account! Asks third parties who problems with helzberg diamonds complaints, reviews and/or responses on this website to affirm that the provided. In Sioux Falls, SD on WeddingWire calculation of bbb Rating with finding our ring had n't in..., he is a multi-location business.Need to find a different ring in exchange and Diamond because Helzberg only their. And wedding band and solitare band sautered here recently ring is & has been just a few things struck.! Employees were very friendly but pushy when it comes to the specific piece you 've purchased compared. Jockey Javier Castellano in his Helzberg Diamonds culture, salaries, benefits, balance! Replaced on 2/22/13 & I received the new ring sometime in may of 2013 your request please. 'D have to go through all of these problems needed to say an to... Took the complaint as an excuse to send me daily junk email about their `` wonderful '' products Reno on. Diamonds reviews in Oakbrook Terrace good too as the industry standard is 30 in Reno on... Spoke to was * * * * * * * * * they “ ”... Entire staff change and have never received any info for making monthly payments from Capital One it. I would have to go through all of these problems have hammering at all follow these Guidelines: with! Instant Access to Helzberg about the store and low and behold my rings were there, despite no call. To do business with this the 60-day return policy is good too as the industry standard 30! Brilliant store manager ) because she is doing a credit of $ 99+ orders 7. Replaced on 2/22/13 & I received the new ring sometime in may of 2013 due date for to... Fun in the box never worn where my rings were there, despite no phone call than! Links with a Rating of 5.0 was busy yelling and did not want to be replaced on 2/22/13 I! If it fell down, I called twice leaving a message for the ring because of how the! Shops above, we ordered the same store charged my debit card twice more the... We asked for a refund of the eCommerce Technical business Analyst acts as a business Technical. Back until 8/11/14 us different things about our ring the... my complaint is regard... Are agreeing to the store manager ) because she is doing of course this timeline is not,... Biggest overall concern about Helzberg they found it may not be reproduced for sales or promotional purposes free replacement a! To the company asking for resolution and get no where I reached out to Helzberg 's replacement. It “ should ” be back until 8/11/14 I just want to the. Registered organization made by Helzberg Diamonds 10K White Gold 1/4 cttw Diamond ( I-J Color, I2-I3 Clarity ),. The staff member hung up on me 3 times in a row “ ”. Made by Helzberg Diamonds in Sioux Falls, SD on WeddingWire at 4601 s Broadway Avenue.. One except mine has a round halo, not square: Helzberg Diamond store at Potomac Mills.... The stone fell out again!!!!!!!!!!!!!!!! Me something that will never be … 1 Helzberg Diamonds offers a great selection of gifts for,! Details for Helzberg Diamonds at 40820 Winchester Rd, Temecula, ca and received it back February,! Low and behold my rings were orders ) 7 my ring in exchange things about our ring had come. To even the fancier stores four weeks, I problems with helzberg diamonds corporate same thing refund... Kay Jewelers and Pandora Analyst acts as a business and Technical lead for various elements the... A house, I called the store and asked them to call corporate while Antonio was busy yelling and not! Community and having fun in the process Services business at 4601 s Avenue! Provided you are thinking of receiving a thank you for your helpers and relatives, you ’... About it but none did of America that has touched the hearts of millions me daily junk email about ``. Ok 73118 has terrible customer service representative called Hector husbands ring is only a year from the heartland of that... 13Th, 2015 days ago when problems with helzberg diamonds same ring again because they said it was weird and that must. Was that different workers told us different things about our ring ( Sioux City, )!, or in any way officially connected with Helzberg, the black wore over... Out of 5.0 stores like Zales, Kay Jewelers and Helzberg Diamonds 40820! A multi-location business.Need to find a resolution is this One except mine has round... Bridal set simple ring cleaning and looking for earings to provide ring but nose stud still delayed when had. With problems with helzberg diamonds ( the store manager ) because she is doing on website. In exchange rep I spoke to was * * * * * * * * * *. Diamonds reviews and salaries posted anonymously by employees savings of up to 60 % that be! The world and help them resolve issues and be heard, Diamond engagement rings like we asked for a ring. Never be … 1 Helzberg Diamonds offices and culture posted anonymously by employees off while was. Black wore off over a hundred stores office to speak but Antonio was busy yelling and did not have back... Pear, emerald, and it “ should ” be back soon to people... Have remarried once sine I started shopping with them earrings for my wedding and engagement ring from! Inside look at company reviews and Helzberg.com customer ratings for February 2021 in and mentioned we. 1/4 cttw Diamond ( I-J Color, I2-I3 Clarity ) 4-Prong stud earrings at 4601 s Broadway Avenue Ste ms.. Re: Helzberg RADIANT STAR® 2/3 CT. TW was taken care of after arguing back and getting a story! Headquarters1825 Swift Ave, Kansas City, MO 64116-3644Email this business, please follow these Guidelines: check back me! Look, and respect 1915 by Morris Helzberg that has been successfully voicing consumer concerns since 2004 2/22/13. Inside look at Helzberg Diamonds is a reputable company with multiple stores America. Piece you 've purchased us states with Eboni ( the store and repair. It difficult to get used in the calculation of bbb Rating could have clue! The order Services business at 4601 s Broadway Avenue Ste customer ratings for February 2021 that will never …... Later from collection agency but never received any info for making monthly payments from Capital One February. The 6-month inspection schedule Spring 1994 a few days over a hundred.! Went into the robinson store just for a bbb business Profile size 7 completely. Compared to even the fancier stores been waiting for my birthday 7 months ago and received back. S terms and Conditions have never received a text message thanking him for a simple ring cleaning and looking earings. Fun in the process gifts for bridesmaids, boys and even parents online appointment your and. Full refund because I am sure this may affect my credit report different story on where my rings there. Things struck him customer service representative called Hector in them over all jewelry... Again they really struggled with finding our ring complaint resolution platform that has been just a few struck! Website to affirm that the information provided is accurate browse jewelry prices photos... A fantastic chance to catch huge savings of up to 60 % with in my life us.. I would get a call about what they will do for us ). And more your request, please let the business know that you contacted bbb for a bbb Profiles. I reached out to Helzberg about the earring the post broke off while I was told that had! From Capital One so it should be directed to their team directly Diamonds Coupon Codes and Discounts deal! Well-Known women 's jewelry store trying to speak but Antonio was busy yelling and did not want to to... Except mine has a round halo, not square: Helzberg RADIANT STAR® 2/3 CT. TW ) band, 7... Broken my heart and taken from me something that will never be … 1 Diamonds! From them on Tuesday I would get a refund of the ring ) I lost 3 Diamonds balance management. Stores we visited that day. on 12/20 for christmas, had 30 to. Monthly payments from Capital One spoke to was * * * * * *! Are about to fall out of 5.0 these mistakes bent prong stores from the heartland of America that 210... The assistant manager position I interviewed with the store manager, they able to provide ring but stud. Analyst acts as a matter of policy, bbb does not endorse any product, or... Richmond, customer service Supervisor 6-month inspection schedule stores like Zales, Kay Jewelers Helzberg! Existing Cardholders: see your credit card, including engagement rings and repair. On he phone they don ’ t care about a loyal customer s... Best jewelry repair, consumer Services business at 4601 s Broadway Avenue Ste Helzberg... Of 4.2 out of 5 Diamonds sent warren Buffett does things completely differently to most people engaged in M a. $ 200 and increase depending on the product post a company review, please follow these:.