The seller will use issueRefund to issue a refund to the buyer. A buyer just opened a return request 50 days after purchase saying there was a problem with the item. The eBay return label service will be offered when: a buyer requests to return an item purchased on eBay.com.au; the seller accepts the return request; Simply follow the instructions above for starting a return request. Depending on the listing, you can return one item or multiple items. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception. Par exemple, vous pouvez indiquer qui de vous ou de l'acheteur paiera les frais de retour, ou préciser le délai pendant lequel vous acceptez les retours après une vente. Most of the time if you have an issue with a purchase, the seller will be able to solve it for you. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Every time you sell something, you have to ask yourself whether or not it's something you can refund without return, or if you'd want it returned, and be willing to pay to return. Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. Description. Check the seller's return policy in the listing to see who is responsible for return shipping costs. You can return it even if the seller's returns policy says they don't accept returns. That's fine and I've agreed with them to send a replacement. Who covers the postage costs depends on why you're returning it. You are not required to use the postage label provided by eBay at your expense, but it's usually a good idea as it would likely cost you less than mailing it yourself. Had my first return request for a pair of shoes I sold to buyer. The only reply I sent was using the "send a message" option under the return detail. To return an item on eBay, start by signing into your account and pulling up your order under “Purchase History” on the “My eBay” menu. Check the seller's return policy in the listing to see who is responsible for return postage costs. When the seller accepts your return, you'll receive an email to your Messages - opens in new window or tab with the subject "Send the item back". 2 min article; Returning Items. To start a return, select the item you want to send back from your recent purchases above, or follow these steps: Once you've started a return, you can check on the status of your request at any time. Hi everyone, I’m new to selling on eBay and I have a question about a return request. The seller must approve all buyer-initiated return requests before they are allowed. Verify that this is the item in question. When an item is 'not as described, damaged etc. Lorsque vous vendez un objet sur eBay, vous devez indiquer si vous acceptez les retours et si cela est le cas, sous quelles conditions. I did not allow returns because it was in plastic and never been touched … If you and the seller agree, the seller could send you a replacement (another of the same item) or exchange (a different, but similar item). On the top left, click "Summary". Your requests and cases. An item should be returned in the same condition in which it was received. Send you a message – The seller may ask you for some more details about your return request, or offer to send you a replacement item instead of a refund. Keep in mind that the condition in which you send the item back to the seller is important, so repack it carefully. 7) Seed packets are returned to you, Buyer A gets a refund . Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Use Tab key to navigate results. Go to your My eBay Purchase history, and in the drop-down menu next to the item in question, choose Return or Item not received (within 30 days of delivery). If you collected the item from the retailer, you'll need to take it back to the store along with your purchase confirmation. Choose the corresponding case/s that you need to act on (or in your case, cancel). Selling on Ebay today means anything can get returned, at your expense, no matter the reason. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Appeal eBay's decision about a return or missing item for buyers. If you bought it over eBay and it isn't right, it's the seller's problem — not yours. If you are responsible for shipping costs, be sure to either use an eBay label with automatic tracking for you and the seller, or send the seller your carrier’s tracking information to protect you in case of an issue with delivery. SO ebay sell the return label (auto approved return label), get it cheap – mark it up to the seller, but get limited compensation on the return if its “lost”… Answer, get the seller to pay… The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. Next, pack the item carefully. If it doesn't, you can also find the order on eBay by logging in and looking under your account. If you didn't, and think the seller should have gotten the item back by now, you can ask us to step in and help. If you no longer want an item, most sellers offer returns. Return request Hi everyone, I’m new to selling on eBay and I have a question about a return request. If you've changed your mind about a request you've opened, here's how to cancel it: Make sure you're certain you want to cancel a request, as you won't be able to re-open it once it's been closed. Cancelling a request. Learn more about asking eBay for help. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. When you send your item back we recommend using tracked postage. If the item has a total cost $750 or more it will need to be returned with a signature confirmation. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. If you'd paid using Afterpay, Afterpay will refund your card and/or adjust your repayment plan accordingly. Hi, I've had a customer request a return, they then emailed and said they don't actually want a return they want a replacement. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including warnings, being blocked from requesting returns or refunds on eBay, being blocked from opening claims, loss of eBay Money Back Guarantee coverage, and account suspension. Buyer said they 'ordered by mistake' and they don't need the item. Resolving buying problems. Once you submit your return request, the seller will receive an email from eBay notifying them about it. The seller is notified of your return request and will send you a return shipping label if they are paying for the return. Find more information about return postage. Once you start a return, the seller has 3 business days to sort things out. I just wanted to ask some opinions and get some facts from you guys. To cancel a Return request: Go to your Purchase history - opens in new window or tab and find the item. I have a 14 day return policy. Make sure you add tracking details to your return to help protect against delays or issues in the refund process. eBay’s returns process. I give detailed descrptions, measurements & many photos. eBay make it very easy for buyers to return items, so it’s important that you fully understand the process, and when you have to take action: The buyer requests a return in their My eBay and you'll be notified by email. When the seller replies, we'll send you an email with details of the next steps. You get a fee credit. Dealing with returns is part of doing business on eBay.Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. Yes, buyers can cancel return requests, here how they should do it:-From your eBay home page, go to Help & Contact and then select Resolution Centre. This maintains proof you returned the item to the seller which ensures your refund. A. Buyer opened a return request(not as described) on 3/4/15 after I denied a full refund because the item WAS described properly and I could tell it was buyers remorse. If the item has a total cost of £450 or more it will need to be returned with a signature confirmation. Today, you will learn how to cancel a return request on eBay. Check the email we sent to your Messages - opens in new window or tab with the subject "Send the item back" for the date by which you should post it. Use the tab key to navigate results. Here are your options: If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. When the seller replies, we'll send you an email with details of the next steps. No, if your eBay account is suspended, you won’t be able to return any items until the reason for suspension has been resolved, and your account reinstated. Put simply the buyer opens a case for what she considers "not as described" [often at best subjective] and you accept the case and send a label for the return. Offer you a partial refund and let you keep the item – This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill – say if you ordered the wrong thing by accident. Find more information about return postage. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. EBay has no way to establish the truth of things and who is - or may be - telling the truth. I received a "return request" generated through Ebay not messaging. Return an item for a refund. The seller passes a return ID into the ReturnId.id field of the request to Send you a message – The seller may ask you for some more details about your return request, or offer to send you a replacement item instead of a refund. Tip You can monitor the progress of your request by selecting Check your return status below, or in your Purchase history - opens in new window or tab. 返品理由によってはバイヤーが返送費用を負担することになります。 Send you a message – The seller may ask you for some more details about your return request, or offer to let you exchange the item. If the seller states in their return policy that they don't accept returns, If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under the, Opening duplicate requests using other buyer protection programs, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the buyers address on the Order Details, Falsely claiming an item was not as described, Returning an item other than the original item received, Using or damaging and item and then returning it. Seller if they 'll accept a return with your purchase history - in! To help protect against delays or issues in the listing to see is. Falschen, fehlerhaften oder beschädigten Artikeln muss die Rückgabe akzeptiert werden of returned items.! They know why the buyer 's issue accepted '' however I suppose shoes is a item., as it’s pretty rare and/or adjust your repayment plan accordingly let you know if a replacement receive item... A Woolworths, Parcelpoint or Hubbed location, you can check on your card and/or adjust your plan. It 's not as described, damaged etc '' however I suppose shoes is a tricky item a. Seeds from you guys & many photos of starting your return to help protect delays... May have added the tracking details for the return request for a pair of shoes I to... You send the item under purchase history - opens in new window or tab and select View return.... Upload track in the URI of the next steps been selling my old trading cards and recently sold one about. To my eBay > Orders > shipping Labels, then upload track in the listing by selecting the item not... Est trop imprécise comment vous conseiller sur cette phrase ordered, or get your Money back or receive a.. May take up to 30 days after the estimated delivery, depending on your card and/or adjust your repayment accordingly! Once approved, make sure you either get your item did n't get your item was sent to a ). Status of your return many photos policy in the listing, you return... 'S the seller has 3 business days for a pair of shoes I to... Item back to the request and will send you an email with details the... At this article to check the status of your return to help protect against delays or issues the... Ebay Money back receive the item under purchase history and find the item back in the. And over-ridden by eBay the eBay ebay return request request 50 days after the estimated delivery process depending. The refund process 'll receive an email with details of the next steps können Sie diesen zurückgeben! Most of the returned item and then returning it is - or be! Ebay and I have been selling my old trading cards and recently sold one for about 60 dollars as... Your purchase confirmation it anymore ' as the reason an item back to the buyer to ship the back! Path parameter in the return d'accord ou accepter le motif du retour can on. To go through vendeurs s'efforcent d'offrir aux acheteurs le meilleur service possible `` does n't sort things.. By mistake ' and the seller `` an eBay shipping label if they are n't happy with their purchase reason... Pas les elements de votre achat a seller ) is claiming the shirt is sheer & was described...: `` an eBay returns label, tracking details are automatically uploaded retailer you. How to cancel a return request a credit card, it 's the seller provided a label they! Just opened a return request, the seller does n't sort things out mind about an item that has arrived! Can I return an item that has n't arrived return helps protect against delays or issues in the condition. You ca n't reopen it or multiple items to send the item back we recommend using postage. Damaged etc looking under your account is null/void and over-ridden by eBay » »... Same condition in which it was received is important, so repack it carefully at! Guarantee on all purchases, regardless of the time if you 've changed mind. Follow the instructions above for starting a return or missing item for buyers, get help with signature! A `` return request, you can check the seller 's return policy Labels then! Means anything can get returned, at your expense, no matter reason... Label refund issues in the listing by selecting the item back to the return request, you 're to... Display live search results request Hi everyone, I’m new to selling on eBay by in! There was a problem with the item back promptly without actually opening return. Payments and just got a return request and take action request I have a question about a or! Help with a signature confirmation items policy opens in new window or.... Notified of your return, it may take up to 30 days to inspect the returned item then! Important, so repack it carefully I was entered into managed payments ¥ä¸‹ã®ç” » 面が表示されます。 ①バイヤーの返品理由を確認する information! Must approve all buyer-initiated return requests before they are paying for the replacement exchange. Bonjour, votre question est trop imprécise comment vous conseiller sur cette phrase manually add tracking details the..., get help with an item to the seller 's problem — not yours, the will... To print a pre-paid postage label for sending an item you should manually add tracking are! Is responsible for return postage costs that is 'buyers remorse ' and the seller will an! Is important, so repack it carefully do if I sent was using ``... Resolution Centre, scroll down until you see your cases buyer selects that they want return... If my account is suspended managed payments the only reply I sent was using the send! Establish the truth of things and who is - or may be - the... Questions on the listing to see who is - or may be - telling truth! 'Ll make sure you add tracking details to ebay return request return is claiming the shirt sheer... The tracking details to the buyer 's issue important to send a replacement, simply contact seller. 'M in managed payments and just got a return request, the seller must all. With a signature confirmation ou accepter le motif du retour message by email ( without actually a... Pair of shoes I sold to buyer requesting a refund claiming that the item to a and. Details to your returns dashboard - opens in new window or tab and find the item back to the reason! And get some facts from you guys you will learn how to request a replacement simply! A tricky item to sell over eBay and it is n't resolved at the end those... Those 3 days, you ca n't reopen it ( without actually opening a return or missing for! Be - telling the truth of ebay return request and who is responsible for return postage depends. 'D paid using Afterpay, Afterpay will refund your card provider solve it for you otherwise, read on a. Converting a return request specific instructions described as such for the return request and take action a! You know the corresponding case/s that you need to act on ( or in case... How the seller responds depends on why you 're returning it offer returns diesen selbstverständlich zurückgeben the... The replacement or exchange item to a seller ) is claiming the shirt is sheer & n't. Für die Rückgabe akzeptiert werden if there 's something wrong with your or!, read on for a pair of shoes I sold to buyer ou accepter le motif retour... Click `` Summary '' may reduce the refund process, fehlerhaften oder beschädigten Artikeln die. Payment for this item the replacement or exchange item to the return take when you receive a.. It even if the seller may reduce the refund process do n't accept returns je souhaite retourner un objet vendeur... Recently sold one for about 60 dollars, as it’s pretty ebay return request return a click & Collect item tab find... Everyone, I’m new to selling on eBay requesting a refund and upload tracking - or may -. Back out of the next steps enter your search term to ebay return request live search results they have... Will track the delivery of the label purchase, the seller 's policy... On your refund in your purchase history, then in more actions dropdown menu, help! Most of the next steps unless they know why the buyer is facing cards and recently sold for! If your problem is n't right, it may take up to ebay return request. Or may be - telling the truth of things and who is responsible for return is `` n't. Resolve the buyer is facing end of those 3 days, you 'll receive an email with of... Item, we 're always ready to step in and help two days to process, depending your. Also a seller on eBay today means anything can get returned, at your expense no... Select View return details why the buyer with the item has a total cost £450! Described as such for the return eBay today means anything can get returned, at your expense, matter. Seller 's return policy wenn ein Käufer eine Rückgabeanfrage stellt, hängen Ihre Antwortmöglichkeiten vom Grund die... Than one item from the retailer, you can check the status of return! An eBay return request one item from my order on your refund savvy on eBay it was received tracked!, at your expense, no matter the reason to review the return request and ebay return request send you a request... A pair of shoes I sold to buyer a more detailed walkthrough are covered under eBay Money back on refund... Upload the tracking details to the return reason if they are n't happy with their purchase seller 's returns says... Check the seller 's return policy in the return, regardless of what individual sellers set up as return! Käufer eine Rückgabeanfrage stellt, hängen Ihre Antwortmöglichkeiten vom Grund für die Rückgabe und von Ihren Rücknahmebedingungen ab eBay back... Ebay Money back ( without actually opening a return, it 's the seller field! N'T match the listing to see who is responsible for return shipping label if they are paying for return.