Details about local destinations can also be displayed as a customer points their smartphone at them, providing information at the exact time that it is most relevant. Check out “Reasons why Contactless Payments are Becoming Popular Within the Travel Industry” for further insights. Another valuable use of data is to analyse current business performance. Already, we are seeing examples of its role within the travel and tourism industry and this is only going to increase. On top of this, voice control is also playing a growing role in actual travel experiences too. In modern tourism management, big data is a fact of life, and almost all companies that are successful employ their own data collection techniques. The technology itself includes finger print recognition, facial recognition, retina scanning and various other biometric identifiers. 11 Key Technology Trends Emerging in the Travel & Tourism Industry, “Robots in the Travel Industry: 8 Real-World Examples”, “How the Internet of Things (IoT) can Benefit the Travel Industry”, “How Artificial Intelligence is Changing the Travel Industry”, “5 Ways Big Data Can Benefit the Travel Industry”. Augmented reality is similar to virtual reality, but involves augmenting a person’s real surroundings, rather than replacing them. The team at Tourism Technology are a unique combination of travel and IT professionals, dedicated to ensuring Calypso retains its functional richness and technical excellence. The company currently employs 60 people, of which half are programming staff dedicated to full-time development of the Calypso Travel … Smartphones, smart speakers and AI assistants have all helped to increase the relevance of voice search as far as technology trends in the travel industry are concerned. This is undoubtedly the main character in the new ways of travel. However, in the future, it is hoped that this technology may be able to allow customers to pay for meals in the hotel restaurant simply by walking through the exit. Here are the six trends to watch out for in travel and tourism industry in 2018: Augmented and Virtual Reality (AR and VR): The past few years have seen an increase in AR or VR popularity among travel and tourism companies, and the trend is set to continue. We piled up the most significant upcomimng tourism trends for 2021. Travel Trends vs. Technology Not a while ago, I came across a similar headline that read: “Travel apps will replace the need for tour guides.” That’s hardly the case. 4 Solutions that enhance transparency, clear communication, and seamless payments and boarding are the clear winners of 2021. Scroll down to read about the travel technology trends and news impacting the travel industry and how Amadeus is responding to them with cloud computing, big data, APIs, augmented reality (AR), internet of things (IoT), virtual reality (VR) and more. For instance, apps can allow for photographs to be augmented through filters and effects. Improving the customer experience must always be on the back of travel and tourism companies’ minds when investing in technology.”. Mobile Technology. 1. According to Ari Steinbuerg, the founder of a travel startup Vamo, the tourists will tend to spend less time planning in advance. Check them out. Professionals use our marketing, revenue management, technology and software insights, strategies and actionable tips to get inspired, optimise revenue, innovate processes and improve customer experience. Away from robots, artificial intelligence is being used in other ways too. In airports, they can be used to detect concealed weapons, while some manufacturers are also using robotics to create luggage cases that intelligently follow you. However, in the future, it is hoped that this technology may be a… Consequently, travel companies are adopting various technologies to improve operational efficiencies and meet customers’ expectations, according to leading data and analytics company, GlobalData. One of the major plus points of this particular technological trend is that it is cheaper than VR, with users requiring only a smartphone or tablet device which has access to the internet. After all, it provides travellers with the ability to experience far away locations from the comfort of their own home, and can be the difference in whether they ultimately complete a booking. Voice Search for the Tourism & Travel industry: All You Need to Know! After all, in hospitality, every advantage counts. For this reason, it is important that hotels, airlines, restaurants and other companies keep up with the latest technology trends within the travel industry. Virtual reality has been an emerging technology in a number of different sectors, but its role within the tourism industry is especially significant. It is quite obvious that tomorrow’s tourists and tour operators will tend to rely more on technology. These three technology trends will change the way you travel The tourism industry aims to nearly double the number of annual air passengers to 7.8 billion by 2036 Image: Rawpixel.com Read the articles “How Virtual Reality is Transforming the Travel Industry”  and “Benefits of Virtual Reality Marketing for The Travel Industry” for more information. Revfine.com uses functional and analytical cookies. Follow us on social media for the latest tips! Find more detailed information and examples of big data in the travel industry in the article “5 Ways Big Data Can Benefit the Travel Industry”. China aims to level up key technical capabilities to rid US dependency, says GlobalData, Machine learning most mentioned trend among top 10 AI influencers on Twitter ranked by GlobalData during Q3 2020, Consulting services revenue in Asia-Pacific to surpass US$106bn in 2024, forecasts GlobalData, Network access control revenue in APAC will reach US$709m in 2024, says GlobalData, Cloud computing revenue in India to exceed US$16bn in 2024, says GlobalData. pr@globaldata.com Finally, recognition technology is especially interesting within this list of key tech trends, due to its potential for removing friction from purchases and making interactions seamless. Published in: Technology, Business. We use cookies to give you the best online experience. Despite advancements in technology, business travel trends indicate that there’s no substitute for face-to-face interactions. For instance, IoT technology can be used in hotel rooms to provide customers with a device that connects to everything from the lights, to the heaters and air conditioning, allowing all to be controlled from one place. Future tourists would not prefer to be confined to packaged t… Check out these eight technology trends affecting travel and tourism to stay informed. Elena Mogoş, Associate Analyst for Digital Travel & Tourism at GlobalData, comments: “Travel still revolves around meaningful human interactions. Check out the articles “AI Chatbot: What Are the Advantages for the Travel Industry?” and “AI Bot: Which Features Are Important for Travel Companies?” to learn much more. Whether booking via an accommodation provider directly or an online travel agency (OTA), ease of booking is at the forefront … Here are the six trends to watch out for in travel and tourism industry in 2018: Analysts available for comment. The world is an uncertain place at the moment with political factors, global warming concerns and a … Mobile Integration The digital transformation is a dream come true for introverts who like to travel. Technology is changing the future of travel, and the industry is evolving to adapt. Top 10 travel tech trends for 2020. With the introduction of the next generation apps and online services, tourism is going to get further accessible and enjoyable. Use of Professional Photography and Videos . One of the biggest uses for this data is to improve personalisation, with travel companies using the information they gather to make specific adjustments to their offerings. Of course, the customer experience has always been central to … A report in MIT Technology Review revealed that, by the start of 2019, 26 million people had taken an ancestry DNA test at home, and Airbnb’s recent partnership with DNA lab 23andMe now helps to encourage travellers to go in search of their roots. Within hotels, for example, robots have been used in concierge-like roles, helping to greet guests when they arrive and provide information. AI-powered chatbots can be one of the single most sensible travel technology investments you can make, because these chatbots are able to provide customers with swift answers to questions on a 24/7 basis, regardless of staff availability. Finding new insights with Big Data . This will allow travel companies to process payments much more quickly, including in situations where customers do not have access to cash, or their credit or debit card. Here are the top five emerging digital transformation trends in the travel and tourism industry in 2018 that are sure to bring a new revolution in the sector.. 1. Biometrics technology has been receiving special mentions in our trends reports for the past few years now, and while it is truly gaining traction, we believe that the full potential of the technology is yet to be uncovered. Bleisure travel is a growing tourism trend where people traveling for work or business include some leisure time at their destination.. A 2018 study revealed that 60% of U.S. business trips incorporated leisure elements, an increase from 43% in 2016.. 7. Share; Like... Franzi Wirth, Working at Reethi Beach Resort. APAC: +91 40 6616 6809, Hot TopicsTerms & ConditionsPrivacy PolicyContactSitemap, © GlobalData Plc 2020 | Registered Office: John Carpenter House, John Carpenter Street, London, EC4Y 0AN, UK | Registered in England No. Example: Big Data and predictive analysis. Find more detailed information and examples of facial recognition use cases in the travel industry in the article “4 Ways Facial Recognition Can Be Used in the Travel Industry”. Understanding and adopting the trends outlined above will allow you to provide a better experience for your customers and can also help you to optimise revenue management and overall business performance. It is, therefore, crucial to design your website with voice search in mind, so that you can capitalise on this trend. Such technology is already being used in some hotels to allow access to rooms via finger prints, or to allow for semi-contactless check-outs. As with many other technology trends within the travel industry, the uses for robots have actually increased in response to COVID, especially as they have the potential to reduce human-to-human contact. Within hotel rooms, voice-controlled devices can be used to control lighting and heating within rooms, or to obtain tourist information without needing to speak to a member of staff. From sustainable travel to motion-based trips, travel trends in 2020 are greener than ever. We piled up the lastest and newest technology trends in tourism and travel, along with tech trends that serve as an answer to the change in consumer behaviour due to the COVID virus. The company’s report ‘Technology Trends in Travel & Tourism’, found that travel companies are using various technologies to engage with customers at every stage of their journey. Cybersecurity is a major focus area for those in travel management roles, because companies in the industry are increasingly at risk from cyber-attacks and also more vulnerable to data breaches of other kinds. In particular, a growing number of travel customers are using voice search to find and book airline tickets, hotel rooms and travel experiences. Trends we'll cover in this post: Cloud Migration In addition, hotels and other companies operating in the tourism industry can make use of artificial intelligence to accurately and continuously sort through data. If you are a member of the press or media and require any further information, please get in touch, as we’re very happy to help. By TTG Asia / Posted on 31 December, 2020 16:37. This is especially vital in the era of COVID, with customer expectations shifting. Revenue Management & Hotel Marketing Guide. The advent of technology is fostering a change in the travel and tourism industry regarding how companies interact with customers. AI Bot: Which Features Are Important for Travel Companies? Think about which ones make sense for your business. Use of Virtual Reality Tours . Getty. It is also able to continuously learn from interactions with customers. Finally, recognition technology is especially interesting within this list of key tech trends, due to its potential for removing friction from purchases and making interactions seamless. As the sector continues to attract more attention, new trends continue to evolve. The cell phone has become our tour guide, travel agency, best restaurant locator, map, and more. To gain an edge over your competitors as a travel industry expert you should adjust your approach, stay in line with travel tech trends and provide your clients with a … When demand is predictable, pricing and promotional strategies can also be optimised. The seven most important tech solutions for the tourism industry. Customer Experience. Efficient booking services and apps will enable the tourists to create versatile itineraries with reasonable price. EMEA: +44 207 832 4399 1. Within restaurants, robots can potentially have a role in food preparation and food service. Travel can also support business initiatives for networking, skills development, and recruitment. 2020 will go down in the history books as the air transport industry’s most turbulent year to date, with massive fluxes in passenger volumes globally due to the Covid-19 pandemic. In our 2018 Consumer Travel Insights Survey, 69% of respondents cited convenience as the most important aspect when booking their holiday. Bleisure Travel. They can also be especially good at responding to queries about COVID policies and safety or hygiene measures. This is likely to continue to expand into other areas of the industry too. Example: Augmented reality within the travel industry. Comment goes here. BlockChain . So we're here to share ten of the top communication technology trends in hospitality today. ... with technology a key differentiator. Some of the biggest threats in this area include phishing attacks and ransomware attacks, although the modern reliance on data also leaves companies at risk from human error caused by their own employees too. We look at nine tech trends that are reshaping how we travel. In airports, meanwhile, luggage cases can be installed with sensors that will alert passengers when they pass by. The application of technology in tourism, whether it be in the vacation-planning process or during the actual vacation, is changing the entire travel industry. Please contact the GlobalData Press Office at pr@globaldata.com. This can be essential for living up to current expectations on customer service. In this article, you can find out more about some of these new tech trends for 2021. The technology itself includes fingerprint recognition, facial recognition, retina scanning and various other biometric identifiers. Trends in Tourism - Technology 18,247 views. Moreover, travel agents are using robots for pre-screening, making waiting times more productive for customers. And if you see an opportunity, you can get out in front and begin planning accordingly. Here is a list of current and future tendencies that will aid in raising tourism revenues: Upcoming Technology Trends . Let’s take a look at the top trends impacting the hospitality and tourism industry. Augmented and Virtual Reality (AR and VR): The past few years have seen an increase in AR or VR popularity among travel and tourism companies, and the trend is set to continue. Yet, advances to AI technology mean modern chatbots continually improve as they have more and more interactions. Another important form of travel tech is the ability to accept contactless payments. 5 Technology Trends Every Travel and Tourism Business Needs To Invest In 2019. Find more detailed information about the ‘Internet of Things’ in the travel industry in the article “How the Internet of Things (IoT) can Benefit the Travel Industry”. Robotics technology is one of the most exciting forms of travel technology and it is constantly improving. Find more detailed information and examples of robot use cases in the travel industry in the article “Robots in the Travel Industry: 8 Real-World Examples”. Recognition technology is one of the big tourism trends in the hospitality industry too, with voice recognition becoming more and more popular as a method of control in smart hotel rooms. The interactivity and immersion can also help to provide you with a competitive advantage over rivals who are not yet making the most of these kinds of tech trends. 26 Oct 2018. Find more detailed information and examples about artificial intelligence use cases in the travel industry in the article “How Artificial Intelligence is Changing the Travel Industry”. With travellers nervous about the spread of the virus, many are reluctant to handle cash. Corporate travel remains a crucial aspect of a business. Recently, virtual reality technology has gained the market of entertainment; however, distinguished specialists of the travel and hospitality industry have already realized it to be one of the most promising tech trends! The latest trends in technology and tourism have seen the development of Strawberry Mini devices that are very ideal for use in amusement & theme parks, ski areas and resorts among other sectors in tourism. Example: Example Friendly Travel-Intelligent Chatbot. It's by our side during the entire purchase journey. Range of WiFi Spreads While WiFi in hotels became an essential, ample internet connectivity on flights lagged. Example: Facial Recognition Check-in in Marriott China. One of the most exciting emerging travel technology trends is the Internet of Things (IoT), which involves internet-based inter-connectivity between everyday devices, allowing them to both send and receive data. It will be able to draw conclusions about business performance or trends associated with customer satisfaction, and even intelligently manage inventories. Example: Autonomous Security Robots for Airports. Typically, these chatbots are at their best when answering common questions, which have standard answers. In particular, hotel owners can use big data for revenue management purposes, using historic occupancy rates and other past trends to better anticipate levels of demand. Example: A London City Guided Tour – 360 VR Video, Example: The World’s First Virtual Reality Travel Search and Booking Experience. It can also enhance the customer experience, because it is a time saver. The availability of contactless payments started as a convenience, but it has emerged as a key part of travel marketing in the wake of the coronavirus pandemic. In a recent survey conducted by Amadeus, more than 4 in 5 travelers said technology would increase their confidence to travel in the next 12 months. Plotting post-pandemic travel: Six technology trends set to transform air travel in 2021. Perhaps the most obvious use within the travel and tourism industry is for customer service purposes, with chatbots possessing the ability to deliver rapid response times to problems or queries. If we look at the sheer number of customers involved, the travel and tourism sector is one of the world’s largest industries. Integration of Internet of Things(IoT) The Internet has played a pivotal role in the transformation of the travel sector over the last decade, creating new businesses around everything from sharing economy to mobile apps. The future of tourism: 7 travel trends you should know Technology. “How Can Voice Control Benefit the Travel Industry?”, “Reasons why Contactless Payments are Becoming Popular Within the Travel Industry”, “How Virtual Reality is Transforming the Travel Industry”, “Benefits of Virtual Reality Marketing for The Travel Industry”, “AI Chatbot: What Are the Advantages for the Travel Industry?”, “AI Bot: Which Features Are Important for Travel Companies?”, “4 Ways Facial Recognition Can Be Used in the Travel Industry”, “How Augmented Reality is Revolutionising the Travel Industry”. So, start impressing your guest and outpace your competitors. However, to be successful, companies need to create a balance between the technological innovations and the human element. Take a look at “How Can Voice Control Benefit the Travel Industry?” to find out more about controlling devices by voice. 03925319, Market & Competitive Intelligence Solution, Private Equity & Venture Capital Solution, Securities Information: Shares Not in Public Hands, Anti-Slavery and Human Trafficking Policy, Top 6 technology trends to watch out for in the travel and tourism industry in 2018. Convenience is king for today’s consumer, and technology has been a great facilitator in this area. Please let us know if you agree to our use. Such technology is already being used in some hotels to allow access to rooms via fingerprints or to allow for semi-contactless check-outs. Using VR tours, customers can experience everything from virtual hotels tours and restaurants, to landmarks, national parks or even specific activities. For companies operating in the travel industry, it is essential to keep up with the latest travel technology trends. Some hotels have expanded their use further still, involving them in cleaning and luggage handling. As we get ready to head into a new decade, we wanted to look at the 2020 travel trends that will shape the way we all vacation and shape the industry as a whole. How the Internet of Things (IoT) can Benefit the Travel Industry, The Benefits of Reputation Management Software for Travel Companies, 5 Benefits of Virtual Reality Marketing for The Travel Industry. The global travel industry is facing a lot of unforeseen challenges and is rapidly adjusting their approach to the customers to stay in line with the latest tech trends.In a race to provide customers the unique experience, travel companies are training professionals to meet and exceed expectations both in-person and online. 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