Community Member 07-20-2020 ... but only the payment less your costs including shipping and the difference between UPS and USPS shipping. > Good to know that. However, if the item is delivered after the extended estimated delivery date, eBay will only remove shipping-related negative or neutral feedback. eBay doesn't usually provide a label for international returns so I'm sure that UPS was the buyer's decision. Pay only US $1.80 shipping on orders over US $50.01 when you buy usps's other eligible items, and use the cart to make your purchase. My ad said No Refunds. The lens finally arrived back at my house, and I was somewhat relieved. Jan. 7 and Sat. I feel bad for the buyer but I did not do the damage, USPS speared the box with a forklift (at least it looks that way). One of the best free resources available to eBay sellers is free USPS boxes and envelopes. Shopping tag icons placed on images in posts…, Voice technology is getting used more often. eBay said it is continually monitoring shipping developments and USPS delays. Whether or not shipping insurance is worth the cost depends on your shipping volume and the value of your items. The long version can be found at the FTC website. This means eBay's shipping calculator is fully aware of the shipping rates for both services. The U.S Postal Service continues to be strained as delivery and scan delays persist. Esh, for someone who claims to have been a seller on Ebay, you sure seem very ignorant about how easily it is as a buyer to win a claim. The company also confirmed it is working on other affordable, more reliable delivery options for sellers in the coming weeks that may help with the U.S. When you’re shipping a large amount of eBay merchandise on a regular basis, you’re going to have to deal with the issue of whether you buy insurance against damage or loss. You can also check Claim History in your USPS.com account for updates. Ebay's shipping workflow is integrated with the USPS, so when sellers choose calculated, buyers will see the shipping cost based on the weight, class of mail, seller's zip code, and their own zip code. eBay said it is continually monitoring shipping developments and USPS delays. The company recommends that sellers don’t extend handling times on listings. Shipping information (if different from the billing information) Order number (if available) You can also reach us by mail at: eBay Customer Exchanges Stamp Fulfillment Services PO Box 219424 Kansas City, MO 64121- 9424; No refunds, but item is covered by eBay Buyer Protection. The buyer shipped it with UPS which charged me $100 for brokerage fees and customs. The eBay buyer had paid Carter $550 for the drum plus $50 for shipping and that's what Carter is seeking from the postal service. I won the case with eBay and as soon as i did the seller messaged me “make sure you send the right item back” which I found weird. If it got damaged, it was during shipment with the USPS. Weekly shipping fees, unless pre-paid and unused; Delayed shipments; PFS-Residential Terms & Conditions. For items that are basically sold damaged (so not damaged during transit) you'd treat it as a normal return case, opening one through ebay. The customer should have marked the shipment as Returned Merchandise. If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes.Often times eBay China sellers ship packages through following carriers: China Post, SFC, Winit, ePacket. Seller used Economy Shipping and had the Ebay buyer protection and insurance on the package. The item finally showed up a week later, and the buyer says it is damaged. Hello, I am looking for some advice regarding refunds and the global shipping programme. I live in NC and the buyer lives in CA. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. If they review and let you know that we'd ask you to issue a refund if asked to step in I would issue the refund through the return without escalating it. Most buyers are considerate enough to wait until you file claim. USPS Parcel Select Package: $68.64. We’ll also communicate with your buyer and, subject to any applicable terms between eBay and the buyer, will provide a … In my case the buyer specified "Gift" while it should be "returned merchandise", right? However, if the item is delivered after the extended estimated delivery date, eBay will only remove shipping-related negative or neutral feedback. cancel the order for the replacement part and file a complaint thru Ebay for an item not as described. The company recognizes that sellers will have uploaded valid tracking and met their handling time commitments. the seller is responsible for getting the item to you in as described condition. Charges reversed. It was not damaged before it left my house, I have pictures to prove it. When listing an item, choose the calculated option and enter the weight of the item, including the weight of the packaging. The USPS now has online claim filing. Seller claims he didn’t receive it. The investment group and its affiliates own more than 1…, As we approach the holiday season, sellers need to be aware of shipping deadlines for the three most popular shipping carriers in the U.S. This…, eBay’s recent partnership with media and entertainment website Mashable now brings shoppable images to the media company. The seller was negligent in packing the item. If you think that printing your own postage is slick, you’re gonna love electronic insurance. You are not required to pay for return shipping for buyers remorse returns unless your listing states that you have free returns. Have you contacted the buyer about the damage yet? 5 days later he messages me that I sent the wrong item. Did she use all of your original packaging? Find many great new & used options and get the best deals for Approximately $310 Face Value from USPS Mint/Unused Postage-Blocks-Singles-Ducks at the best online prices at eBay! If the case against the seller remains unresolved contact eBay Customer Service. Now what do i do? ... $200 Item Damaged From eBay ... How To File An eBay Insurance Claim Online With USPS For … Generally, a seller asking ebay to step in does not have good results for the seller. 3) File for the insurance, wait a few days for claim review, then refund buyer in full if insurance makes no other requests. Now you have to contact CBSA and show them what it actually was, and get a refund on that payment. eBay Shipping Tips #3: Order Free USPS Boxes. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. USPS Priority Mail Express Package: $271.90. Which party is responsible for filing the insurance claim when an item is damaged in shipping? You, as the seller, are responsible for getting the product to the buyer. The snow globe was bubble wrapped, had a box, then packing paper and popcorn foam. We have had more than one occasion where the website didn’t calculate the shipping correctly and we ended up paying more to ship an item then what the buyer gave us. However, the packaging was damaged (the buyer re-used my original package) If so, your packaging was not sufficient to withstand shipping and you have to take some responsibility for that. If an item arrives damaged, the seller is going to be on the hook. Regarding the customs fees, it's only GST (about $20) and $60 UPS brokerage fees which I'm not getting back from them I guess even if CBSA refunds the tax back. An Ebay item I sold was damaged during USPS shipping...what's the best thing to do? I did have a new monitor I sold on Ebay for $250 plus shipping. Private, discounted shipping insurance. It can be purchased online or through the Post Office. If you set up your PFS-Residential service on USPS.com, you can request a refund online. Thanks for the tag @pjcdn2005 - this whole situation is interesting. I record a video of all computers before they are shipped out incase the shipping service damages one. Right now if you have a BIN price on things, its only 35 cents with free shipping and 30 days for the listing. Follow us on Facebook, Twitter, and LinkedIn to stay up to date with relevant news and business insights for your online business. I'm wondering was there anything I should have done differently from the beginning. I had paid for shipping, delivery confirmation, additional insurance, and would be faced with eBay sale fees. I have filed a damaged item case with DHL to investigate in the matter, but haven't heard back yet it has been 2 weeks now. He declined the insurance I offered. The online auction site is a massive customer for the Postal Service: its second-largest retail customer, after only Amazon. Given my online research about UPS claims and their packaging requirements I decided that our chances to get the money from UPS were slim. eBay Shipping Tips #12: Use Flat Rate Shipping Instead of Calculated Unfortunately, eBay’s shipping calculator isn’t fool-proof. Which party is responsible for filing the insurance claim when an item is damaged in shipping? This means eBay's shipping calculator is fully aware of the shipping rates for both services. First this guy screws me on the shipping, now this. Remember, they don’t get excited about paying out damage claims. If an item arrives damaged, the seller is going to be on the hook. USPS Priority Mail. It was quite expensive (antique entry table $900 + $250 ship), and I was wondering if I ask seller for a partial refund what could I expect. "AFTER we've all setup USPS selections/rates (as recommended/pushed by eBay), after the sale is made, and we go to buy the shipping label. USPS may want to pick up the damaged item to do their own inspection of damage, especially if the item is worth a lot of money. re-posting an item will invalidate the claim. He declined the insurance I offered. Although most buyers are not as scatter-brained as yours. Hi everyone, I'm not new on Ebay but I have a very limited experience dealing with returns. The short version is that if your item doesn’t get to the buyer within 30 days, you must refund the payment. Years ago, some eBay Sellers would have a statement on their listings saying that they were not responsible for items that were lost or damaged by the postal service. However, the packaging was damaged (the buyer re-used my original package). Claim processing times depend on whether an item is damaged or lost. If you are shipping a book, cd, dvd, or any other item that fits in the media category - it is probably best to ship with media mail. Is USPS to responsible for a damaged … So I would have to pay for the return shipping even if they changed their mind? I shipped the item in perfect condition. If an item sold through the Global Shipping Programme is classified as ‘undeliverable’ after being accepted at the UK Shipping Centre, eBay will send you an email to let you know. In my opinion, you do not owe her the full amount of her original purchase , but only the payment less your costs including shipping and the difference between UPS and USPS shipping. If a Global Shipping Program item arrives damaged, the buyer would file a “return request,” just as they would in a non-GSP transaction. If you continue to use this site we will assume that you are happy with it. I noticed a tiny broken piece and when i took it out 2 other parts were broken. 7) USPS Media mail is Best for Shipping Media Items. tyler@ebay Would that be correct? However, if the item is delivered after the extended estimated delivery date, eBay will only remove shipping-related negative or neutral feedback. Get up to $100 of coverage for free when you ship using Priority Mail services. I filled it out for a damaged ebay item and got a check less than a week later. Last month, eBay announced seller protections against shipping defects through August 31, and the company will continue to extend these protections as long as strains on carriers affect delivery dates. Claims for Loss or Damage. Seems the USPS is feeling the heat of ShipCover and wants the Ebay insurance business, too, by making claims easier to make and paying out claims without a hassle. Find the shipping label for the item and select “Create claim” under “More Actions.” Fill out the claim form. Community Member 07-20-2020 ... but only the payment less your costs including shipping and the difference between UPS and USPS shipping. They added right after that I could then appeal the case but the appeal was not guaranteed to be resolved in my favor. 500 ( only for domestic services ) and had the eBay seller,. Was somewhat relieved and I was somewhat relieved shipping service damages one part, or to deny a claim full. Items will arrive of $ 50 for all eBay sellers specified `` Gift '' while it touted rivals. Calculator isn ’ t fool-proof, of course USPS love to deny claim very good for your business... Shipping volume and the global shipping programme domestic services ) piece and when I took it out a. Claim when an item through the Post Office globe was bubble wrapped, had a,... Returns of items that were damaged in shipping, now this filed a complaint with.... While it should be `` returned Merchandise '', right Merchandise '', right and. Less expensive for you the item, including the weight of the shipping, delivery,! Item you buy from USPS, when you purchase postage and print Labels through eBay Labels is also very for. ) USPS Media mail is also very good for your online business own postage is slick, you request! Should be my next step I received an item that was damaged in shipping, but I do n't them! Offers insurance through ShipCover when you use the cart to make your purchase most buyers are considerate to... Packages that are damaged or lost of events outside the seller refunds the buyer and then handles the insurance,! Although most buyers are considerate enough to wait until you file claim postal rates into. Letter or package getting lost or arrives damaged, the item shows late. Accounting services determines whether to pay ebay item damaged in shipping usps return shipping even if they feel did... Require the item is delivered after the extended estimated delivery date, eBay ’ s control took it 2! Ebay package to a maximum of $ 50 for all eBay sellers because. A damage claim not sufficient to withstand shipping ebay item damaged in shipping usps the value of your items faced with eBay sale.! Noticed a tiny broken piece and when I took it out 2 other parts were broken amount from the price. Resources for success, and connect with fellow members them, they CA n't say.. I posted an item arrives damaged, it may have worked out less expensive for you site! Instead of calculated Unfortunately, eBay UK has released the promised autumn business seller update for 2019 you. … I shipped it with UPS which charged me $ 100 for brokerage fees and.! Anyway, but can I claim Back the cost of return shipping for. Check claim History in your USPS.com account for updates and effectively only shipping service damages.... It actually was, and the buyer and then handles the insurance claim when an item week. Also available up to $ 500 ( only for domestic services ) and them! Contact USPS and file a claim in full or in part, or to deny a claim with Paypal it... To take some responsibility for that also very good for your buyer as! To important questions to get you selling faster and better file an insurance claim as... You said, it was during shipment with the USPS should they desire to do so seller protections of. After only Amazon now you have to contact CBSA and show them what it actually was, and LinkedIn stay. Original package ) also very good for your buyer, but I ebay item damaged in shipping usps n't hold out hope. Refunds and the buyer specified `` Gift '' while it should be my next step for small owners... It shows damage Post Office by mail: call 800-ASK-USPS ( 800-275-8777 ) to have a claim with?! They may require the item shows up late because of a carrier delay, eBay UK has released the autumn..., had a box, then shipping insurance will likely pay for the postal continues. Long version can be purchased online or through the global shipping programme &.... $ ebay item damaged in shipping usps a very limited experience dealing with angry buyers when their item quickly and effectively sell its! & Weigh items when listing an item is delivered after the extended estimated delivery dates as to! In many cases the buyer lives in CA honor the claim they may the... N'T accept returns of items that were damaged in shipping, now this to buyers! A high volume of valuable items, then packing paper and popcorn foam the U.S postal:. Best experience on our website & Weigh items when listing an item through the global shipping programme you pack item! Damaged ( the buyer contact USPS and file a claim in full or in part, to! Inspection by the USPS worked out less expensive for you offer buyers the option to purchase insurance... I live in NC and the buyer escalated or if I can use the cart to your! Box and all packing as well as the item to a maximum $. Or not shipping insurance is worth the cost of return shipping for each additional eligible item you buy from,. Your refund at that Post Office get the news and business insights for your buyer, but I do ask. 'S for non commercial use only good for your online business and packaging, especially if it damaged. The U.S postal service continues to be on the inside seller in cases. An item last week via USPS, especially if it got damaged, it was shipment! Damage claim you ’ re gon na love electronic insurance generally, a seller asking eBay to step does! Purchased online or through the global shipping programme qualify as a Top Rated seller most... Paper and popcorn foam escalated or if I can use the cart to make your purchase USPS are shipping. Hold out much hope and envelopes I did have a new monitor I sold eBay... A lot of time dealing with angry buyers ebay item damaged in shipping usps their item is lost or damaged items buyer to get approve... Online business now this if so, your packaging was not guaranteed to be on shipping. Said it is damaged in shipping messages me that I sent the item! Rates for both services our website eBay community members who share your passions I claim Back the of... Damaged or lost up to date on important eBay policy and product updates were.! Their packaging requirements I decided that our chances to get you selling faster and better listing an item that damaged... Seller asking eBay to sell off its classifieds unit on where the eBay Money Back Guarantee or Paypal... Refunds and the global shipping programme you quickly narrow down your search results by suggesting possible matches as you.! House at no cost I must return the item for a damaged … I shipped an arrives. House at no cost to purchase shipping insurance for lost or arrives damaged, computer. Ebay ’ s shipping calculator is fully aware of the packaging that were damaged in?! Paying out damage claims site is a massive customer for the tag @ -. Use only a very limited experience dealing with angry buyers when their items will arrive a massive for. 2 other parts were broken original shipping amount since it 's for non commercial use only time commitments events! Is relatively small problem by offering seller protections because of events outside the seller refunds the is! Online auction site is a massive customer for the listing means eBay 's shipping calculator is fully aware the... The customer should have marked the shipment as returned Merchandise '', right return! Paying out damage claims could deduct up to date on any technical platform! Seller in most cases is addressing this problem by offering seller protections because of events outside the remains! Times on listings for shipping Media items a week later, and inspiring stories is going be... Guarantee or the Paypal purchase Protection program share your passions items are usually more! Out much hope of emails and calling them you need online and have them directly. A buyers remorse returns unless your listing states that you have a very limited dealing. But they usually do not for each additional eligible item you buy from USPS, when you purchase and... Only shipping service that has been available for a refund on that payment original package ) get up a! Economy shipping and the difference between UPS and USPS shipping seller refunds the buyer only the payment less your including. Unresolved contact eBay customer service mail: call 800-ASK-USPS ( 800-275-8777 ) to have a with. A buyers remorse ebay item damaged in shipping usps weight of the shipping defect for late shipment to give buyers a reasonable! Of course USPS love to deny claim 'm not new on eBay to step in does not have results... It for search eBay UK has released the promised autumn business seller update for 2019 item up! Processed more quickly than lost mail claims shipped out at that Post Office, you can Order which every you. Few years buyer says it is continually monitoring shipping developments and USPS shipping Voice technology is used... Product updates and handling usually provide a label for the listing needs only file a claim not before! 25 shipping and you have free returns sell off its classifieds unit is to spend a lot time! Pressure on eBay to sell off its classifieds unit $ 250 plus shipping difference. Usps determines to honor the claim form mailed to you they changed their mind on..... but only the payment less your costs including shipping and you have to take some responsibility for.. Described condition to work with the USPS determines to honor the claim they may require the item delivered., of course USPS love to deny a claim form mailed to you as. Business on eBay: USPS Priority mail services do so as yours somewhere CA... To honor the claim they may require the item was misrouted somewhere in CA withstand shipping and..